ROSE CELIS
Mooresville,NC
Summary
Dynamic Assistant Property Manager with proven success in enhancing resident satisfaction and retention. Expertise in monitoring groundskeeping and property maintenance to ensure safe, attractive common areas. Proficient in coordinating maintenance projects and addressing resident concerns effectively, balancing tenant rights with financial objectives. Strong interpersonal and communication skills foster collaborative relationships, contributing to a thriving community environment.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Cloisters of Concord Apartments by Southwood Realty
Concord, NC
07.2022 - 10.2022
- Conducting property tours and showcasing available units to potential tenants
- Answering questions about the property, amenities, and rental terms
- Screening applicants and verifying their income, credit history, and rental history
- Preparing and executing lease agreements
- Collecting security deposits and rent payments
- Following up with tenants to address any issues or concerns
- Maintaining accurate records of all leasing transactions
- Marketing the property through various channels such as online listings, social media, and open houses
- Building relationships with potential tenants and providing excellent customer service
- Staying up-to-date on industry trends and best practices in leasing and property management
Assistant Property Manager
Northlake Apartments by ARIUM
Charlotte, NC
11.2021 - 07.2022
- Maintained accurate files for rent payments, delinquency reports, and move-in and move-out inspections
- Identified unit maintenance, cleaning, and repair needs with routine inspections
- Reviewed newly generated or signed leases for completion, accuracy, and compliance with guidelines
- Promoted occupancy using online rental boards and social media platforms
- Expedited repair requests for tenants, working with maintenance teams and outside vendors to handle needs
Receptionist
Kleanit.com
Cornelius, NC
06.2018 - 11.2021
- Maintained detailed operational records covering assignments and completed work
- Monitored personnel or equipment locations and utilization to coordinate service and schedules
- Mobilized teams quickly for emergency needs, calling in team members and contractors to meet demands
- Accomplished daily work targets by efficiently coordinating resources and scheduling crews
- Restored service by scheduling and organizing crew assignments
- Resolved customer issues by addressing questions and providing available services
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Observed positive skills and attributes from personnel to build, improve, and expand skills set
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
Server
Pisces Sushi Bar and Lounge Lake Norman
Mooresville, NC
08.2015 - 05.2019
- Processed credit card transactions, gift cards, and cash transactions
- Delivered food and beverages promptly to customers
- Followed safety, sanitization, and food handling guidelines
- Entered orders into the computer system to coordinate with kitchen staff
- Supported bussers with table-cleaning during high-volume shifts
- Memorized menu additions, changes, and limited offerings
- Trained new servers in company policies, guest service standards, and best practices
- Explained new menu items, seasonal, and daily special details
- Keep food service and preparation areas clean and neat
- Coordinated table assignments and arranged tables for groups
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Managed billing and payments with POS system and accurate order input
- Enhanced team efficiency with well-stocked stations and efficient side work
- Presented specialty dishes with tableside service
- Achieved sales quotas through consistently promoting high-profit items and daily specials
- Satisfied customers with fast, friendly and knowledgeable support
- Minimized complaints by keeping drinks full and delivering correct orders
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
Education
Mitchell Community College - Computer Science
Mitchell Community College
Statesville, NC01.2015
Central Community College - Computer Science
Central Community College
Charlotte, NC01.2013
High School Degree -
Independence High School
Charlotte, NC06.2010
Skills
- Attention to details
- Customer Service
- Work Ethic
- Time Management
- Organization
- Property tour coordination
- Property tours and inspections
- Prospecting assistance
- Lease oversight
- Local market conditions
- Fair housing policies
- Sales and marketing aptitude
- Application management
- Resident assistance
- Prospect qualification
- Telephone and email etiquette
- Unit inspection
- Application processing
- Fair housing compliance
- Corporate policies and procedures
- Telephone inquiry management
- Customer service expertise
- Application verification
Affiliations
- Reading
- Journaling
- Gaming
- Walking
- Exercise
References
References available upon request.
Timeline
Leasing Consultant
Cloisters of Concord Apartments by Southwood Realty
07.2022 - 10.2022
Assistant Property Manager
Northlake Apartments by ARIUM
11.2021 - 07.2022
Receptionist
Kleanit.com
06.2018 - 11.2021
Server
Pisces Sushi Bar and Lounge Lake Norman
08.2015 - 05.2019
Mitchell Community College - Computer Science
Mitchell Community College
Central Community College - Computer Science
Central Community College
High School Degree -
Independence High School
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