Ahmari Fosselman
Harvey,LA
Summary
Proven leader with extensive experience in retail management, notably at Walgreens, where I excelled in staff supervision and customer service. Skilled in inventory control and problem-solving, I've effectively trained teams, enhancing performance and satisfaction. My approach has consistently improved operational efficiency and team collaboration, showcasing a commitment to excellence and results.
Overview
4
4
years of professional experience
Work History
Shift Manager
Walgreens
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
Front End
Costco
06.2023 - 10.2023
- Enhanced user experience by designing and implementing intuitive user interfaces for web applications.
Shift Supervisor
CVS Pharmacy
10.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Assistant Store Manager
Mcdonald’s
09.2020 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Education
John Ehret High School
Marrero, LASkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Team Development
- Mentoring and Coaching
- Quality Assurance
- Interpersonal Skills
- Inventory Control
- Schedule Management
- Flexible Schedule
- Inventory controls
- Hiring and Recruiting
- Customer Service
- Problem-Solving
- Active Listening
- Critical Thinking
- Staff Supervision
- Team Collaboration and Leadership
Timeline
Front End
Costco
06.2023 - 10.2023
Shift Supervisor
CVS Pharmacy
10.2022 - 02.2023
Shift Manager
Walgreens
08.2022 - Current
Assistant Store Manager
Mcdonald’s
09.2020 - 08.2022
John Ehret High School