Ahmarion Reeves
Little Rock,AR
Summary
Adept at conflict resolution and MS Office, I excelled at Walmart by spearheading continuous improvement initiatives and mentoring new hires, significantly enhancing dispute resolution processes. My technical support expertise and ethical conduct at Concentrix led to top performance recognition, embodying a commitment to excellence and customer satisfaction.
Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.
Overview
2025
2025
years of professional experience
Work History
Remote Chat Consultant
Lamps Plus
Resolution Coordinator II
Walmart
01.2024 - Current
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Facilitated constructive dialogue between disputing parties using conflict management techniques that led to successful case resolutions.
- Maintained a high level of confidentiality when handling sensitive information related to disputes or legal matters.
- Ensured compliance with industry regulations while navigating complex situations requiring mediation or arbitration intervention.
Technical Support/Customer Service Representative
Concentrix
09.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Stacker
HMS Warehouse and Manufacturing
05.2021 - 07.2022
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Reduced product damage by carefully handling items during the stacking process.
- Inspected final packaging to certify fit to customer specifications.
- Supported warehouse operations by proactively participating in training sessions on safe stacker equipment operation and maintenance procedures.
- Mitigated potential hazards within the work environment by consistently following established safety protocols while performing stacking duties.
Education
High School Diploma -
Little Elm High School
Little Elm, TXSkills
- MS office
- Ethical Conduct
- Conflict Resolution
- Prioritization Skills
- HTML Proficiency
- Data entry
- Call center experience
- Computer proficiency
- Call center operations
Timeline
Resolution Coordinator II
Walmart
01.2024 - Current
Technical Support/Customer Service Representative
Concentrix
09.2022 - 01.2024
Stacker
HMS Warehouse and Manufacturing
05.2021 - 07.2022
Remote Chat Consultant
Lamps Plus
High School Diploma -
Little Elm High School
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