Kristin Goodell
East Wakefield
Summary
With years of experience in customer service, data entry, and medical transcription, I excel in multitasking, organization, and time management. I'm skilled at delivering excellent work ethic, clear communication and attention to detail, and I'm adept at handling complex systems and improving team performance. For remote work, I have a reliable high-speed internet connection (Ethernet ready) and a dedicated, quiet home office space. I took a brief hiatus in 2020 due to COVID and personal family issues, focusing on supporting my loved ones during that time and taking on project work. Now, I'm excited and ready to jump back into my professional career and contribute to your team!
Overview
26
26
years of professional experience
1
1
Certification
Work History
Consultant- Remote
Independent Consultant
01.2021 - Current
- Trained AI using diverse methods to enhance voice recognition for speech understanding, facial recognition for face analysis, and storytelling for generating engaging narratives.
- Trained AI to answer and ask relevant questions, facilitating more natural conversations.
- Worked with various data inputs to enable AI to learn and adapt to different situations, enhancing performance and accuracy.
Resolution Specialist-Remote
Walgreens
East Wakefield
03.2020 - 09.2020
- Contacted insurance companies to resolve prescription denials, updating patient information to facilitate approval.
- Built relationships with insurance companies through effective communication, enhancing collaboration on claims.
- Managed Medicare situations using Athena and updated patient information in CRM for accurate record-keeping.
- Reviewed documents for accuracy prior to submission.
- Developed specialized skills in customer service and client relations.
Data Entry Specialist Volunteer - Remote
Artisan Beverage Co-Op
East Wakefield
08.2017 - 01.2019
- Collaborated with team members to ensure timely completion of projects within given deadlines.
- Performed data entry and validation of buyer information in a high-volume environment.
- Utilized advanced computer skills to accurately enter large volumes of numerical data into Excel.
Customer Service Representative
Eastern Propane
Rochester
10.2017 - 04.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints and inquiries to enhance overall satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained accurate customer records in CRM to support efficient service delivery.
- Processed daily orders for oil and propane while addressing account questions and payment options.
Medical Assistant
Nagy Footcare
Somersworth
05.2015 - 06.2016
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Triaged patients and performed vital checks for patient flow facilitation.
- Documented medical data in patient charts, facilitating accurate records.
- Scheduled appointments and maintained patient records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Performed prior authorizations for patients' upcoming procedures.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
Medical Transcription
Medical Transcription Remote
Rochester
08.2000 - 01.2015
- Accurately transcribe reports for area physicians in a timely manner.
- Maintained compliance with HIPAA regulations to protect patient privacy.
- Managed time effectively to ensure consistent 12 to 24-hour report turnaround.
- Utilized speech recognition technology to streamline workflow processes.
- Analyzed data on common transcription errors to identify and address improvement areas.
- Created templates for frequently used documents such as discharge summaries or operative reports.
- Worked remotely to complete assigned tasks efficiently.
Education
HIGH SCHOOL DIPLOMA -
Spaulding High School
Rochester06.1991
Skills
- CRM
- EMR
- Medical Terminology
- MS Office
- Problem Solving
- Attention to Detail
- Time Management
- Task Prioritization
- Organizational Skills
- Customer Service
- Active Listening
- Self-Motivation
Certification
- Cosmetology License
- Certified Medical Transcriptionist
- CRCR Certified
- Health Insurance Producer License
Timeline
Consultant- Remote
Independent Consultant
01.2021 - Current
Resolution Specialist-Remote
Walgreens
03.2020 - 09.2020
Customer Service Representative
Eastern Propane
10.2017 - 04.2018
Data Entry Specialist Volunteer - Remote
Artisan Beverage Co-Op
08.2017 - 01.2019
Medical Assistant
Nagy Footcare
05.2015 - 06.2016
Medical Transcription
Medical Transcription Remote
08.2000 - 01.2015
HIGH SCHOOL DIPLOMA -
Spaulding High School