ALICIA JONES
Richmond,VA
Summary
Dedicated and detail-oriented medical professional with over a year of experience in remote healthcare roles, including medical billing, coding, patient coordination, and telemedicine support. Adept at managing confidential patient information, handling complex administrative tasks, and providing exceptional virtual patient care. Seeking to leverage my skills and experience in a work-from-home medical position to contribute to efficient healthcare delivery.
Overview
5
5
years of professional experience
Work History
Health and Wellness Coach Remote
Total Life Changes
02.2020 - Current
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintained records of clients' health progress and compared to health goals.
- Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
- Adapted coaching approaches for diverse populations, ensuring a culturally sensitive and inclusive practice.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Senior Resolution Coordinator Remote
Walmart
07.2023 - 08.2024
- Provide exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction.
- Efficiently manage customer accounts by processing orders, updating account information, and tracking service requests, maintaining accurate records in the CRM system.
- Collaborate with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution.
- Build and maintain strong client relationships by proactively addressing customer needs, offering solutions, and following up on feedback to enhance service quality.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Patient Services Coordinator
Maximus
11.2019 - 12.2020
- Managed patient records and coordinated care plans, contributing to a 20% improvement in patient satisfaction scores.
- Conducted remote intake interviews and updated patient histories, ensuring accurate and up-to-date information for providers.
- Acted as a liaison between patients and healthcare providers, ensuring clear communication and timely resolution of patient concerns.
- Handled confidential patient correspondence and documentation, maintaining strict adherence to HIPAA guidelines.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
CNA - Nursing Education
Dominion Health Education Center
Skills
- Medical Terminology & Documentation
- Data Entry & Accuracy
- Data Entry Software: [eg, Microsoft Excel, Google Sheets, QuickBooks]
- Database Management: [eg, SQL, CRM systems]
- Remote Work Collaboration Tools (Slack, Zoom, etc)
- Patient Coordination & Telehealth Support
- HIPAA Compliance & Confidentiality
- CRM
- Conflict resolution
- Order and Refund Processing
- Communication Skills
- Problem-Solving
Timeline
Senior Resolution Coordinator Remote
Walmart
07.2023 - 08.2024
Health and Wellness Coach Remote
Total Life Changes
02.2020 - Current
Patient Services Coordinator
Maximus
11.2019 - 12.2020
CNA - Nursing Education
Dominion Health Education Center
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