Ahmarree Daley
Escondido,CA
Summary
Motivated professional with strengths in supervising employees and promoting optimal customer service for more than eight years. Committed to creating an environment that is conducive to achieving increased sales, customer satisfaction, and loyalty. Within a short period of time, I was able to distinguish myself, and receive offers of promotions and greater responsibility due to my diligent and committed work ethic.
Overview
11
11
years of professional experience
Work History
Operations Manager(Promotion)
CVS Pharmacy
03.2022 - Current
- Supported and communicated closely with the store manager to ensure overall store success, deadlines, and quotas
- Comprehensive supervision of the store
- Sustained a motivated, effective retail staff by exercising strong leadership and setting a good example
- In charge for short and longer periods of time while store manager was away
- Management of sales and inventory
- Money handling
- Encouraged the team and made sure they felt heard, taking their ideas, concerns, and suggestions into account
- Offered my ideas to help adopt new processes and procedures to make the work flow more effective and efficient
- Organizational skills contributed to efficient and productive daily tasks
Shift Supervisor (Promotion)
CVS Pharmacy
02.2017 - 03.2020
- Collaborated with other shift leads to improve interdepartmental communication and coordination
- Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures
- Developed and implemented a daily shift schedule that improved employee productivity
- Resolved customer complaints and conflicts in a professional manner via email, over the phone, and face to face
- Follow daily company communications, daily assignments, training's, modifications, and new or updated guidelines, and inform the crew of any updates
Clerk/cashier
CVS Pharmacy
09.2016 - 02.2017
- Motivated and punctual for shifts
- Greeted, and thanked customers in a friendly and professional manner
- Worked skillfully and productively to ensure that tasks were completed on schedule
- Handled customers concerns with kindness and consideration, making sure they were heard, understood, and satisfied in the end
- Completed pharmacy training phases 1 and 2, making me a cross-trained employee able to assist during busy pharmacy hours, and be scheduled as needed
Retierment Home Server
The Springs Of Escondido
01.2014 - 01.2016
- Lead server during scheduled shifts
- Trained and supervised new hires
- Memorized the menu and accurately answered customers' questions about menu items
- Multi-tasked efficiently to provide prompt and efficient service to all guests
- Developed a relationship with residents by paying attention to their daily routines and preferences, such as remembering their favorite type of milk or beverage
- On my days off from school, I took on extra duties including organizing fun activities for the residents in collaboration with the events coordinator
Education
Bachelor of Arts - Communication
12.2020
- Throughout my four years at University, I was named to the Dean's list, which is one of the highest levels of academic recognition.
- Throughout these four years, I successfully balanced my academic pursuits while still working to financially support both myself and my family.
High School Diploma -
06.2015
- Joined Wahupa Educational Talent Search program.
- Received certifications for proficiency in American Sign Language.
- Due to teacher recognition and honorroll, I was selected from the 2015 graduating class to receive a complimentary year book and paid Disneyland entrance for senior Gradnight celebration.
- Successfully managed a job and academic workload.
- GPA: 3.5-4
Skills
- Ability to Work in a Team
- Ability to Multitask
- Communication Skills
- Ability to Work Under Pressure
- Effective Time Management
- Attention to Detail
Timeline
Operations Manager(Promotion) - CVS Pharmacy
03.2022 - Current
Shift Supervisor (Promotion) - CVS Pharmacy
02.2017 - 03.2020
Clerk/cashier - CVS Pharmacy
09.2016 - 02.2017
Retierment Home Server - The Springs Of Escondido
01.2014 - 01.2016
California State University, San Marcos - Bachelor of Arts, Communication
Escondido High School - High School Diploma,