Ahmed Abdallah Yousif Osman
Doha
Summary
Professional IT with strong expertise in system analysis, network architecture, and cybersecurity. Known for effective team collaboration and adaptability to changing project demands. I am skilled in problem-solving, technical troubleshooting, and delivering high-impact solutions. Valued for reliability and consistent achievement of project goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Motor Administrator
Qatar Bima International - Insurance Brokers
03.2025 - Current
- Guided clients through insurance products and coverage options to enhance understanding.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Analyzed customer feedback to improve service delivery and satisfaction rates.
- Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
Water Balance and Leak Detection Inspector
Qatar General Electricity & Water Corporation
04.2024 - 03.2025
- Water Balance Management: Perform water audits to assess water consumption, distribution, and losses.
- Inspection and Reporting: Conduct routine inspections of water infrastructure, including pipelines, storage tanks, and distribution networks.
- Document and report inspection findings, including leak identification, water balance discrepancies, and potential risks.
- Prepare detailed reports, including recommendations for repair, maintenance, or system upgrades.
- Data entry and Analysis and Continuous Improvement: Responsibility of entering and analyzing, the data that collected from inspections, water balance assessments, and leak detection activities.
- Collaborate with cross-functional teams to implement data-driven solutions and optimize system performance.
- Stay updated on emerging technologies and industry advancements related to water balance management and leak detection.
Information Technology and Network
National Fund for Medical Supplies
01.2016 - 01.2023
- Trained new users on the proper use of IT devices and the Enterprise Resource Planning (ERP) system to ensure effective implementation of duties
- Supervised all technological enterprise systems and scheduled and implemented preventive maintenance for computers and printers And The Internet and prepared backup copies
- Implemented help desk functions and providing practical solutions to all employees to eliminate problems related to the way work is performed and motivate them to give their best
- Follow up on licenses related to property rights and their validity, and study the extent to which technological devices are compatible with work requirements
- Discovered errors and worked to correct them as soon as possible and monitored the reason for their occurrence and analyzed them to avoid them occurred in the future.
Customer Service
Sudanese mobile phone company Zain
01.2013 - 01.2016
- Identified the customer's level of knowledge about the services and offers provided by the company
- Helped customers overcome the problems they face, providing answers to their inquiries, and showing interest in their satisfaction
- Determined the priority of complaints and problems and deal with them
- Maintained records of communication with customers, their transactions, and complaints.
Education
Bachelor of Science - Computer Science
University of Science and Technology
SudanSkills
- Microsoft Office
- ERP system management
- Software applications
- IT equipment maintenance
- Data analytics
- Report extraction
- Recordkeeping and file management
- Customer service
- Flexibility in team
Certification
- Cisco Certified Network Associate (CCNA)
- SQL Server 2014 and Report
- Information Systems Management
- Windows server 2016 (MCSE)
LANGUAGES
Arabic: Native language
English: B2 Upper intermediate
Timeline
Motor Administrator
Qatar Bima International - Insurance Brokers
03.2025 - Current
Water Balance and Leak Detection Inspector
Qatar General Electricity & Water Corporation
04.2024 - 03.2025
Information Technology and Network
National Fund for Medical Supplies
01.2016 - 01.2023
Customer Service
Sudanese mobile phone company Zain
01.2013 - 01.2016
Bachelor of Science - Computer Science
University of Science and Technology