Angelica Guarno
UTICA,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Motor Vehicle Representative
Oneida county DMV
06.2021 - Current
- Extensive Customer skills
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
Assistant Property Manager
Park Edge Town Homes
02.2018 - 12.2020
- Oversee daily operations, maintenance and administration of 184 Town homes
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
Customer Service Representative
Bank of America
01.2020 - 10.2020
- Phone support for banking customers
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Money Room Clerk
Turning Stone Casino
01.2016 - 02.2018
- Communicated effectively with members of public in often crowded and noisy environments
- Improved cash handling efficiency by implementing new counting procedures and organizing currency in a systematic manner.
- Enhanced security measures for the money room by conducting regular audits and maintaining an updated log of all transactions.
- Optimized the sorting process for bills and coins, resulting in faster turnaround times for cash deposits.
- Streamlined communication with other departments by using clear and concise reporting methods, ensuring accurate financial information was relayed promptly.
Cage Operations Supervisor
Vernon Downs
04.2013 - 09.2016
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Skills
- Business processes and procedures
- Policy enforcement
- Housing regulations
- Knowledge of leasing and market conditions
- Multi-family property management
- Microsoft Office
- Property Leasing
- QuickBooks
- Microsoft Outlook
- Yardi
- Property Management
- Accounts Payable
- Budgeting
- Internal Audits
- Fair Housing Regulations
- Bookkeeping
- Accounts Receivable
- Office Management
- Microsoft Word
- Section 8
- Microsoft Excel
- Computer literacy
- Supervising experience
- Negotiation
- Accounting
- Payroll
- Customer service
- Cash handling
- Accounts receivable
- Networking and Relationship Building
- Adaptive Learning
- Document Verification
- Fee Calculation
Certification
- Certified Occupancy Specialist
- One Minute Manager
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
References
References available upon request.
Timeline
Senior Motor Vehicle Representative
Oneida county DMV
06.2021 - Current
Customer Service Representative
Bank of America
01.2020 - 10.2020
Assistant Property Manager
Park Edge Town Homes
02.2018 - 12.2020
Money Room Clerk
Turning Stone Casino
01.2016 - 02.2018
Cage Operations Supervisor
Vernon Downs
04.2013 - 09.2016
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