Audrey D. Evans
US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Senior Motor Vehicle Representative
NYS Department of Motor Vehicles
01.2006 - Current
- Interprets, applies, and explains to the public the Vehicle Code, administrative regulations, policies, and procedures pertaining to the licensing of drivers and the registration and ownership of motor vehicles.
- Knowledge of Vehicle Code requirements; serves notices of and gives and receives information concerning suspensions, revocations, and cancellations of licenses; determines if vehicles are subject to registration and transfer of ownership; inspects vehicles for body type, usage, and verification of identification and license numbers; issues license plates, and operating permits; determines, collects, and accounts for fees and penalties.
- Provide customer service to DMV customers, cashiering; data entry; processing drivers licenses and identification cards applications; verifying of legal documents. Gives written, oral, and visual tests in the course of examining applicants for licensing. Process disabled person parking placards; update medical examination reports; input SR-22 insurance; driver history print outs; process payments and fees. Schedule appointments.
- Contributed to an inclusive work environment by maintaining open lines of communication and treating all team members with respect and consideration.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
Education
Bachelor of Science - Marketing Research
SUNY Empire State College
Selden, NY05.2024
Skills
- Customer Service
- Basic Classical Knowledge
- Active Listening Skills
- Strong Organizational Skills
- Team Player
- Multi-Tasking
- Time Management
- Fast-Paced Environment
Affiliations
- • Helping Hands Friendly Club of Gordon Heights: Scholarship Club • NAACP of Brookhaven • Women's diversity network
Accomplishments
· Distinguished service award for 25 years of service
· Distinguished service award for 30 years of service
· Distinguished service award for 35 years of service
Timeline
Senior Motor Vehicle Representative
NYS Department of Motor Vehicles
01.2006 - Current
Bachelor of Science - Marketing Research
SUNY Empire State College
Community Service
St Anne's Shrine Central Islip, NY: Feed the Homeless Foundation
Community Service
St Anne's Shrine Central Islip, NY: Feed the Homeless Foundation
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