Summary
Overview
Work History
Education
Skills
Certification
Awards
Volunteer Experience
Timeline
Generic

Ahmed Abdelrahman

Call Center Agent
Doha

Summary

Call Center Agent with expertise in the automotive industry and proficiency in managing customer interactions across various platforms. Skilled in data management, campaign support, and implementing customer relationship strategies to drive engagement and retention. Experienced in maintaining accurate customer records, collaborating with teams, and providing training to staff for improved efficiency. Adept at resolving customer inquiries, ensuring satisfaction, and aligning efforts with business objectives to deliver exceptional service.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Call Center Agent

Saleh Al Hamad Al Mana Co.
10.2024 - Current
  • Answered customer calls, resolved complaints, and provided service information.
  • Used different CRM platforms to improve customer processes, data accuracy, and generate engagement reports.
  • Collaborated with sales teams and trained staff on CRM platforms for better efficiency.
  • Maintained regular customer contact to drive engagement and retention.
  • Ensured customer satisfaction and supported business goals through CRM optimization.

Participant operation volunteer

Expo 2023
10.2023 - 03.2024
  • Supervised and directed and the technical support team, ensured all necessary equipment where available

Ticketing volunteer

Asian cup 2024
01.2024 - 02.2024
  • Helping with the registration process for volunteers, staff, and media personnel and managing accreditation processes

Data Entry Clerk

DAL Food
02.2023 - 04.2023
  • Accurately entered and updated customer data, ensuring data integrity and consistency.
  • Collaborated with marketing teams to align CRM efforts with business objectives.
  • Provided basic data entry training and support to staff for improved efficiency.
  • Used general CRM tools to optimize processes, generate reports, and track engagement.
  • Maintained regular customer contact to drive satisfaction and retention.
  • Resolved customer inquiries and complaints, ensuring professional support.

Call Center Executive

Salamabi CO.LTD
08.2022 - 01.2023
  • Supporting the generation and analysis of reports by preparing data and facilitating report distribution to track customer interactions and engagement
  • Overseeing the organization and accuracy of customer data, ensuring data integrity is maintained across all platforms

Sales Engineer internship

Solarman CO.LTD
07.2021 - 06.2022
  • Blended technical know-how with customer-centric strategies, analyzed needs, delivered tailored solutions, and fostered lasting relationships
  • Supported sales teams, stay updated on industry trends, and ensure post-sales satisfaction through feedback and support

Logistics volunteer

Hult prize
10.2021 - 03.2022
  • Handled the preparations of events, provided logistic necessities, showed total discipline and consideration

Education

Bachelor of Electronics Engineering - Telecommunication

University Of Medical Sciences and Technology
09.2017 - 9 2022

Graduation Project - undefined

University of Medical Sciences and Technology

Multimedia Technology & Applications - undefined

University of Medical Sciences and Technology

Fiber optics

Sudatel

Skills

Microsoft office skills

Certification

Fiber optics, Sudatel, 01/31/22

Awards

  • Best Graduation project, University of Medical Sciences and Technology, 09/30/22
  • Highest mark obtained, Multimedia Technology & Applications, University of Medical Sciences and Technology, 08/31/22

Volunteer Experience

Participant operation volunteer

Expo 2023

supervised and directed and the technical support team, ensured all necessary equipment where available.


Ticketing volunteer

Asian cup 2024

Helping with the registration process for volunteers, staff, and media personnel and managing accreditation processes.


Logistics volunteer

Hult prize 2021

handled the preparations of events, provided logistic necessities, showed total discipline and consideration.

Timeline

Call Center Agent

Saleh Al Hamad Al Mana Co.
10.2024 - Current

Ticketing volunteer

Asian cup 2024
01.2024 - 02.2024

Participant operation volunteer

Expo 2023
10.2023 - 03.2024

Data Entry Clerk

DAL Food
02.2023 - 04.2023

Call Center Executive

Salamabi CO.LTD
08.2022 - 01.2023

Logistics volunteer

Hult prize
10.2021 - 03.2022

Sales Engineer internship

Solarman CO.LTD
07.2021 - 06.2022

Bachelor of Electronics Engineering - Telecommunication

University Of Medical Sciences and Technology
09.2017 - 9 2022

Graduation Project - undefined

University of Medical Sciences and Technology

Multimedia Technology & Applications - undefined

University of Medical Sciences and Technology

Fiber optics

Sudatel
Ahmed AbdelrahmanCall Center Agent