Ahmed Abdelrahman
Call Center Agent
Doha
Summary
Call Center Agent with expertise in the automotive industry and proficiency in managing customer interactions across various platforms. Skilled in data management, campaign support, and implementing customer relationship strategies to drive engagement and retention. Experienced in maintaining accurate customer records, collaborating with teams, and providing training to staff for improved efficiency. Adept at resolving customer inquiries, ensuring satisfaction, and aligning efforts with business objectives to deliver exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Call Center Agent
Saleh Al Hamad Al Mana Co.
10.2024 - Current
- Answered customer calls, resolved complaints, and provided service information.
- Used different CRM platforms to improve customer processes, data accuracy, and generate engagement reports.
- Collaborated with sales teams and trained staff on CRM platforms for better efficiency.
- Maintained regular customer contact to drive engagement and retention.
- Ensured customer satisfaction and supported business goals through CRM optimization.
Participant operation volunteer
Expo 2023
10.2023 - 03.2024
- Supervised and directed and the technical support team, ensured all necessary equipment where available
Ticketing volunteer
Asian cup 2024
01.2024 - 02.2024
- Helping with the registration process for volunteers, staff, and media personnel and managing accreditation processes
Data Entry Clerk
DAL Food
02.2023 - 04.2023
- Accurately entered and updated customer data, ensuring data integrity and consistency.
- Collaborated with marketing teams to align CRM efforts with business objectives.
- Provided basic data entry training and support to staff for improved efficiency.
- Used general CRM tools to optimize processes, generate reports, and track engagement.
- Maintained regular customer contact to drive satisfaction and retention.
- Resolved customer inquiries and complaints, ensuring professional support.
Call Center Executive
Salamabi CO.LTD
08.2022 - 01.2023
- Supporting the generation and analysis of reports by preparing data and facilitating report distribution to track customer interactions and engagement
- Overseeing the organization and accuracy of customer data, ensuring data integrity is maintained across all platforms
Sales Engineer internship
Solarman CO.LTD
07.2021 - 06.2022
- Blended technical know-how with customer-centric strategies, analyzed needs, delivered tailored solutions, and fostered lasting relationships
- Supported sales teams, stay updated on industry trends, and ensure post-sales satisfaction through feedback and support
Logistics volunteer
Hult prize
10.2021 - 03.2022
- Handled the preparations of events, provided logistic necessities, showed total discipline and consideration
Education
Bachelor of Electronics Engineering - Telecommunication
University Of Medical Sciences and Technology
09.2017 - 9 2022
Graduation Project - undefined
University of Medical Sciences and Technology
Multimedia Technology & Applications - undefined
University of Medical Sciences and Technology
Fiber optics
Sudatel
Skills
Microsoft office skills
Certification
Fiber optics, Sudatel, 01/31/22
Awards
- Best Graduation project, University of Medical Sciences and Technology, 09/30/22
- Highest mark obtained, Multimedia Technology & Applications, University of Medical Sciences and Technology, 08/31/22
Volunteer Experience
Participant operation volunteer
Expo 2023
supervised and directed and the technical support team, ensured all necessary equipment where available.
Ticketing volunteer
Asian cup 2024
Helping with the registration process for volunteers, staff, and media personnel and managing accreditation processes.
Logistics volunteer
Hult prize 2021
handled the preparations of events, provided logistic necessities, showed total discipline and consideration.
Timeline
Call Center Agent
Saleh Al Hamad Al Mana Co.
10.2024 - Current
Ticketing volunteer
Asian cup 2024
01.2024 - 02.2024
Participant operation volunteer
Expo 2023
10.2023 - 03.2024
Data Entry Clerk
DAL Food
02.2023 - 04.2023
Call Center Executive
Salamabi CO.LTD
08.2022 - 01.2023
Logistics volunteer
Hult prize
10.2021 - 03.2022
Sales Engineer internship
Solarman CO.LTD
07.2021 - 06.2022
Bachelor of Electronics Engineering - Telecommunication
University Of Medical Sciences and Technology
09.2017 - 9 2022
Graduation Project - undefined
University of Medical Sciences and Technology
Multimedia Technology & Applications - undefined
University of Medical Sciences and Technology
Fiber optics
Sudatel
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