Ahmed Abdi
Minneapolis,MN
Summary
At Tabarak ICT Solutions, I excelled as an IT Help Desk Technician, where my adeptness in software installation and exceptional customer service significantly enhanced user satisfaction. My critical thinking and problem-solving skills ensured swift resolution of IT issues, markedly reducing downtime and boosting system efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Tabarak ICT Solutions
01.2023 - 04.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Syl High School
Mogadishu05-2023
Skills
- Software installation
- Printer setup
- Costumer Service
- Critical thinking
- Adaptability
- Problem Solving
- Application support
- Mobile device support
- System diagnostics
- Wireless networking
- Time management
- Multitasking
- Excellent communication
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- CompTIA A+ - Computing Technology Industry Association.
- Google IT Support Professional Certificate - Google.
- Basic Life Support Certification (BLS)
Languages
English
Full Professional
Arabic
Timeline
IT Help Desk Technician
Tabarak ICT Solutions
01.2023 - 04.2024
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- CompTIA A+ - Computing Technology Industry Association.
- Google IT Support Professional Certificate - Google.
- Basic Life Support Certification (BLS)
High School Diploma -
Syl High School
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