AHMED ABOULEZZ

Facilitated attraction of significant foreign direct investment (FDI), contributing to projected outcomes of $11.9B in 2024 and $42B in 2025

• Designed and launched national BPO initiative, providing plug-and-play office infrastructure for international BPOs to quickly enter and scale in the market
• Lead cross-functional efforts to position Uzbekistan as a strategic delivery hub across North America, EMEA, CIS, and Asia markets
• Drive development of scalable, multilingual talent pipelines aligned with international client needs
• Lead development of scalable, multilingual talent pipelines aligned with global client needs
• Engaged with global companies to drive outsourcing, investment, and market entry into IT Park ecosystem
• Work in close alignment with ministries and government stakeholders to support national growth and investment initiatives
• Build partnerships across government, education, and private sector stakeholders
• Contribute to fostering an innovation-driven, entrepreneurial ecosystemSupport global expansion strategy, positioning Uzbekistan as an emerging hub for CX, BPO, and digital services
• Contribute to fostering an innovation-driven, entrepreneurial environment
• Support global expansion strategy, positioning Uzbekistan as an emerging hub for CX, BPO, and digital services

• Secured significant financial achievements: 60% revenue growth, 132.4% EBITDA increase, and 278.3% net profit growth annually.
• Directed multi-region operations in EMEA, MENA, and North America focused on client success.
• Strengthened leadership alignment and governance, enhancing operational consistency across regions.
• Streamlined client engagement strategies, resulting in improved customer outcomes and stronger partnerships.
• Facilitated market expansion efforts while increasing scalability of existing operations.

• Scaled revenue from ~$10M to $100M+, establishing the region as a key delivery hub within EMEA
• Oversaw $130M portfolio with ~40% gross margin, consistently surpassing revenue targets
• Expanded client portfolio from 1 to 17, driving growth for enterprise and high-growth digital companies
• Led expansion and operations across Portugal, Spain, Romania, Slovakia, and Poland with full P&L responsibility
• Launched 4 delivery sites in Portugal (3 in Porto & Braga, 1 in Lisbon), building scalable operations from the ground up
• Attained customer satisfaction rating of 9 out of 10 by delivering high-quality service
• Achieved 92% employee satisfaction through engagement initiatives
• Reduced employee attrition to 2-3% by implementing retention programs

• Led multi-country operations and enterprise client portfolio across Portugal, USA, and Egypt
• Managed a portfolio of ~$100M in revenue, ensuring consistent performance and long-term partnerships
• In Daleville, Indiana, led a 2,000+ FTE operation, restoring structure, improving performance, and strengthening leadership alignment
• Built and scaled operational teams, establishing leadership structures that enhanced collaboration across regions
• Took over site leadership in Portugal to stabilize and mature operations, facilitating long-term regional growth
• Selected for international assignments in Portugal and the United States (Daleville, Indiana) to lead critical operations
• Worked with government and enterprise stakeholders to support market expansion and growth initiatives
• Implemented governance and performance frameworks to enhance efficiency, accountability, and scalability across operations

• Progressed through leadership roles at Xceed, managing multilingual contact center operations and supporting clients across Europe, North America, and the Middle East
• Led international accounts, ensuring service quality, performance management, and client satisfaction across large-scale programs
• At France Telecom, managed North America service coordination, overseeing enterprise client delivery, SLA performance, and operational execution
• At Huawei, led project management initiatives, supporting delivery of telecom solutions and coordinating cross-functional teams
• Cultivated expertise in team leadership, performance optimization, and operational efficiency in high-volume, fast-paced environments
• Built and managed teams, driving service excellence, process improvement, and consistent delivery against KPIs
• Established strong foundation in customer experience (CX), BPO operations, and international service delivery in telecom and outsourcing environments