AHMED AHMED
ARLINGTON,VA
Summary
Proven professional with a track record of enhancing team performance and customer satisfaction at Top Technologie. Excelled in utilizing point of sale systems and leveraging customer service skills to troubleshoot and resolve complex issues. Skilled in relationship building and training, significantly boosting team efficiency and sales outcomes.
Overview
11
11
years of professional experience
Work History
Cashier
Tobbaco Hut
Fredericksburg, VA
01.2025 - Current
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Used suggestive selling techniques to promote add-on sales.
- Answered customers' questions and provided information on store procedures or policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Amazon Customer Service
Amazon
Arlington, VA
10.2024 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Shop Seller
Top Technologie
Nouakchott, Mauritania
01.2014 - 12.2016
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with returns and exchanges according to store policy.
- Assisted with general repair and maintenance of tools and equipment.
- Created attractive window displays to attract potential customers into the store.
- Created attractive merchandise displays to promote sales.
- Scheduled maintenance and directed repairs on shop machinery and tools.
- Assisted with training new shop assistants in store policies and procedures.
- Performed daily opening and closing procedures according to company policies.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns.
- Participated in team meetings to discuss sales targets, new products, and customer service strategies.
- Placed special orders or called other stores to find desired items.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
Some College (No Degree) - Medical science
ISLAH RAED
NouakchottSkills
- Point of sale systems
- Cash handling
- Customer service
- Suggestive selling
- Transaction processing
- Inventory management
- Product knowledge
- Relationship building
- Team training
Languages
English
Professional
Arabic
Full Professional
French
Elementary
Timeline
Cashier
Tobbaco Hut
01.2025 - Current
Amazon Customer Service
Amazon
10.2024 - Current
Shop Seller
Top Technologie
01.2014 - 12.2016
Some College (No Degree) - Medical science
ISLAH RAED
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