Ahmed Danawi
West Sacramento,CA
Overview
7
7
years of professional experience
Work History
Teleservice Representative
Kaiser Permanente
02.2023 - Current
- Responded to average of 200 calls per week for customer inquiries and requests, consistently meeting or exceeding established performance metrics
- Demonstrated strong understanding of Kaiser Permanente's services, policies, and procedures to accurately address customer needs and concerns
- Minimized escalations by identifying and addressing client needs.
- Implemented best practices throughout service calls, increasing satisfaction surveys 10%.
Business Development/Customer Success
RangeMe
07.2021 - 09.2022
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Developed and nurtured strategic partnerships with key clients, resulting in a 20% increase in repeat business and a 15% expansion of market share.
Account Executive
Cheetah
10.2019 - 03.2020
- Prospected, developed, and closed a continuous pipeline of opportunities
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Achieved 100% or above sales quota for the duration of the position
- Qualified leads, built relationships and executed sales strategies to drive new business.
Sales Consultant
AT&T
01.2018 - 10.2019
- Provided efficient, courteous customer service and assistance in all aspects of product offerings and services
- Maintained strong knowledge of all company products, accessories, pricing plans, promotions, and service features
- Consistently achieved top performer in sales for three straight months, Top 3 consistently for one year
- Developed and maintained a loyal customer base, resulting in a 25% increase in repeat business and customer retention.
Account Executive
Musync
01.2016 - 01.2018
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Developed and nurtured a portfolio of 50+ key accounts, resulting in a 30% increase in annual contract renewals.
Education
Associate of Arts -
Diablo Valley College
Pleasant Hill, CASkills
- Product and Service Knowledge
- Microsoft Excel
- Conflict Resolution
- Business-to-Business Sales
- Account Management
- Sales Quota Achievement
- Closing Sales
- Customer Relations
Timeline
Teleservice Representative
Kaiser Permanente
02.2023 - Current
Business Development/Customer Success
RangeMe
07.2021 - 09.2022
Account Executive
Cheetah
10.2019 - 03.2020
Sales Consultant
AT&T
01.2018 - 10.2019
Account Executive
Musync
01.2016 - 01.2018
Associate of Arts -
Diablo Valley College