Summary
Overview
Work History
Education
Skills
Timeline
Public Blogs
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Ahmed El Araby

Senior PM/TPM
Monroe,WA

Summary

Technical Program Manager with over 25 years of experience in information technology architecture and business process integration. Proven success in developing and implementing strategies for improving user experience and product quality. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.

Overview

24
24
years of professional experience
7
7
years of post-secondary education

Work History

Technical Program Manager

Meta
Redmond, WA
03.2022 - Current
  • Led technical program management of two successful intra-organizational initiatives in areas of artificial intelligence and speech recognition for device controls, supporting multiple engineering teams that drive full stack tools, systems, and applications development on three smart devices (Ray-ban Stories, Portal and Quest/Quest Pro).
  • Rolled out new Meta account migration on iOS & Android for Meta Quest, allowing users to separate their gaming persona from their social activities connected to their Facebook accounts, resulting in 5% increase in monthly active users in 3 months following release.
  • Partnered with cross-functional teams (UI Design, UX research, Product Management, Engineering, Security, AI, Marketing, and Quality Assurance) to define and track strategic OKRs for new secret initiative. Collaborated with team members to accomplish reduction in launch latency by 12% and decrease in customer support requests by 17%.
  • Managed voice data collection and model training for Meta Voice assistant in three locales (EN/IT/FR) to achieve a classification accuracy of >90% for all three locales within 2 months.

Technical Program Manager

Amazon
Seattle, WA
05.2020 - 03.2022
  • Planned, managed, monitored metrics, and success criteria for NLU model development lifecycle for Alexa reusable component, allowing skill builders to launch robust food ordering voice experiences 26% faster.
  • Delivered reusable Alexa Skills Kit components through teamwork, multitasking, creating effective schedules, and delegating work using Agile frameworks.
  • Launched and managed 5 new partner experiences on Amazon Echo and used order conversion rates to increase engagement with Alexa by 50% and improve reliability of ordering process by 10%.

Senior Solution Architect

Amazon
Seattle, WA
09.2017 - 05.2020
  • Launched over 20 Alexa voice experiences for appliances such as microwaves, ovens, grills, home networking routers, and vacuum cleaner robots by leveraging AWS Lambda, S3, and DynamoDB resulting in 16% increase in sales of smart home appliances.
  • Partnered closely with partners' technical stakeholders to implement security, operational, compliance and privacy-related controls on AWS as part of cloud blueprints.
  • Scaled Amazon Alexa developer community (584+ developers in two years), recruited 14+ beta partners for new products and innovations.
  • Published four blog posts for Amazon Alexa developer team that helped developers address most common issues in their smart home skills, which led to 15% increase in number of skills with rating of 4.0 or higher.

Enterprise Architecture Consultant

Cogeco Cable Inc
Burlington, ON
01.2015 - 09.2017
  • Supervised integration with TiVo streaming for 246,000 customers and oversaw strategic direction and planning for Internet TV services.
  • Planned execution of extensible, scalable and secure system architecture for 1780+ Managed Wi-Fi hotspots in close collaboration with internal teams and external vendors.
  • Fostered culture of continuous improvement defining, monitoring metrics and governance procedures among technical teams and business users which boosted Cogeco's revenues by $30.3 million, or 6.2% over two years.

Enterprise Architecture Consultant

TD Bank
Mississauga, ON
11.2014 - 02.2015
  • Created enterprise architecture documents and artifacts to facilitate communication between business and IT stakeholders to improve customer shopping experience information systems by 15% in 3 months.
  • Aligned business and IT executives on aggregating credit, debit card, and customer location information to deliver tailored and localized commercial banking promotions and retail store discounts. Mobile experience served over 10 Million TD customers.
  • Delivered technical architecture for $3M+ project that reduced processing time by 75% to support 38% increase in volume, and improved data integrity by 99.99%.

Enterprise Architect

RedKnee Inc
Mississauga, ON
06.2012 - 10.2014
  • Recommended and implemented enterprise architecture strategies, processes and methodologies for Redknee Unified 10 release, resulting in 20% reduction in number of defects in production, and 2 week reduction in time to market.
  • Implemented TOGAF framework using Archimate to improve billing system performance by reducing manual procedures resulting in reduction of 15% of errors in billing process.
  • Designed internal process improvements to automate repetitive tasks, shortening data delivery times by 23%.

Senior Solution Architect

RedKnee Inc
Mississauga, ON
10.2011 - 06.2012
  • Managed project scope, schedule, status, and documentation of core platform telecom billing architecture and reduced time needed to complete work by 20%.
  • Developed integrated solutions and led detailed architectural dialogues to facilitate delivery of comprehensive real-time charging solution, in partnership with customers and prospective customers, resulting in $1M contract.
  • Applied SOMF best practices in transforming internal enterprise architecture into SOA based, via adopting RedHat/JBOSS FUSE ESB and other open-source products to cut on cost, which sped up integration with 3rd party application by 35%.
  • Conducted customer interviews, performed analyses on usage data, and collaborated with engineering teams to identify and prioritize key product features that resulted in 30% increase in active users.

Solutions Architect

Huawei Integration Services
Toronto, Ontario
05.2007 - 09.2011
  • Reduced time to market for client implementations by 25%, and increased client satisfaction by 30% through implementing an innovative service-oriented architecture.
  • Introduced mobile payments to VIVA Kuwait through smart solution, allowing end customers to top-up their accounts, pay their bills and purchase multimedia content directly from their iOS or Android handsets.
  • Led team of 3 to reduce recurring billing errors by 30% by identifying common errors and creating a comprehensive training manual.

Senior Business / Systems Analyst

International Turnkey
Kuwait, Kuwait
04.2003 - 05.2007
  • Successfully developed, maintained, promoted and assisted sales of customer care and billing product to over 10 customers with sales over $40M.
  • Planned, conceived and implemented an enterprise service bus using information engineering, data modeling and structured analysis to reduce the number of interface failures by 50%, reducing manual processing time for the telecom billing teams by 10%.

Senior Software Developer

01 Systems
Manama, Bahrain
09.1998 - 04.2003
  • Designed, coded and implemented new products, features and solutions for process management and automation platform using C++, MFC, Java, HTML & MS Developer Studio, reducing development time by 10% and improving user satisfaction by 8.6%.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs by 7%.

Education

MBA - Business Administration And Management

University of Wales
Wales, UK (Online)
09.2011 - 09.2012

Master of Science - IT

The University of Wales
Wales, UK (Online)
09.2011 - 09.2012

B.S - Computer Engineering

Ain Shams University
Cairo, Eg
09.1992 - 08.1997

Skills

Issue and risk management, contingency planning

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Timeline

Technical Program Manager

Meta
03.2022 - Current

Technical Program Manager

Amazon
05.2020 - 03.2022

Senior Solution Architect

Amazon
09.2017 - 05.2020

Enterprise Architecture Consultant

Cogeco Cable Inc
01.2015 - 09.2017

Enterprise Architecture Consultant

TD Bank
11.2014 - 02.2015

Enterprise Architect

RedKnee Inc
06.2012 - 10.2014

Senior Solution Architect

RedKnee Inc
10.2011 - 06.2012

MBA - Business Administration And Management

University of Wales
09.2011 - 09.2012

Master of Science - IT

The University of Wales
09.2011 - 09.2012

Solutions Architect

Huawei Integration Services
05.2007 - 09.2011

Senior Business / Systems Analyst

International Turnkey
04.2003 - 05.2007

Senior Software Developer

01 Systems
09.1998 - 04.2003

B.S - Computer Engineering

Ain Shams University
09.1992 - 08.1997

Public Blogs

Published multiple blog posts for Alexa developers, addressing some common skill programming issues, resulted in an increase of overall smart home skill ratings by 15%.

How to Add Contextual Help to Your Alexa Skill

How to Set Expectations for What Your Skill Can Do to Ensure Customer Satisfaction

How to Leverage Presets with Alexa Cooking APIs

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Ahmed El ArabySenior PM/TPM