Ahmed Elgayar
Frederick,MD
Summary
OVer 10 years retail experience, with over 3 years management. Team of over 20 members and an inventory of over $1 million.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Manager
Giant Eagle
09.2014 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Established clear performance expectations for staff members which led to increased accountability.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Education
Hotel And Tourism -
Higher Institute For Hotels & Tourism
Cairo,Egypt06.2014
Skills
- Workflow Coordination
- Sales Reporting
- Team Supervision
- Cost Planning
- Employee Scheduling
- Customer Service
- Loss Prevention
- Vendor Management
- Regulatory Standards
- Coaching and Mentoring
- Safety and Security
- Order Processing
- Emergency Response
- Relationship building and management
- Conflict de-escalation
- Training and Development
- Employee performance evaluation
- POS Software
- Product restocking
- Goals and performance
- Brand Management
Languages
Arabic
Native or Bilingual
Certification
CPR and First Aid Certified
Timeline
Department Manager
Giant Eagle
09.2014 - Current
Hotel And Tourism -
Higher Institute For Hotels & Tourism