Ahmed Elsayed
Brooklyn,NY
Summary
Enterprising Retail Store Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
AT&T Mobility
Brooklyn, United States
12.2019 - Current
- Managed store organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Mobile Expert
T-MOBILE
Brooklyn, NY
09.2018 - 12.2019
- Provide support to store manager as well as drive positive growth in a multi-unit environment.
- Direct and mentor sales associates in a positive way to lead the team to success.
- Partner with RSM during inventory counts.
- Store transfer of inventory to ensure appropriate levels in each location.
- Take direction from RSM and filter to representatives quickly for rapid time to market.
Security Officer
Holiday Inn
New York, NY
06.2016 - 09.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported irregularities such as fire and safety hazards to maintenance.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe04.2025
High School Diploma -
Ridley High School
Folsom06.2012
Skills
- Cost Control
- Performance Monitoring
- Corrective Actions
- Finance and Accounting Oversight
- Retail Operations
- Sales Leadership
- Hiring and Training
- Shift Scheduling
- Coaching and Mentoring
- Money Handling
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Store Manager
AT&T Mobility
12.2019 - Current
Mobile Expert
T-MOBILE
09.2018 - 12.2019
Security Officer
Holiday Inn
06.2016 - 09.2018
Bachelor of Science - Human Resources Management
University of Phoenix
High School Diploma -
Ridley High School