Ahmed Farag
Chicago Ridge,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
Chicago, IL
10.2023 - Current
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
- Attended weekly meetings with fellow drivers in order to discuss best practices on the job.
- Achieved cost-savings by developing functional solutions to problems.
- Followed company policies and procedures related to driver conduct on the road.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Assisted with customer requests and answered questions to improve satisfaction.
Cell Phone Technician
O&M Electronic Inc
Hodgkins, IL
06.2023 - 10.2023
- Maintained accurate records of customer cell phone repairs and service requests.
- Performed routine maintenance checks on all cell phones in order to identify potential problems before they occurred.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Achieved cost-savings by developing functional solutions to problems.
- Understood and followed oral and written directions.
Life Insurance Sales Agent
Bankers Life
Orland Park, IL
04.2023 - 05.2023
- Offered policy guidance and management to promote asset protection.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Created customer profiles and analyzed their needs to recommend appropriate life insurance products.
- Developed and implemented sales strategies to increase life insurance sales.
- Interviewed prospective clients to obtain data about financial resources and needs.
Cargo Office Agent
Swissport International Ltd.
Chicago, IL
09.2021 - 03.2023
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Utilized advanced research technology and data mining to identify opportunities for clientele.
- Maintained high level of communications and marketing skills by participating in professional activities.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Participated in ongoing training programs related to job duties or responsibilities.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Fry Cook
Portillo's Hot Dogs, Chicago
Harwood Heights, IL
07.2019 - 09.2019
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
- Set up station according to standard operating procedures with ample backup product to complete shift.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Finance And Business -
Southern New Hampshire University
New Hampshire, OH12-2024
Skills
- Data Entry
- Time Management
- Computer Skills
- Computer Operation
- Freight Experience
- Technical support
- Insurance sales
- Finance
- Business management
- Credit analysis
- Customer Engagement
- Schedule Management
- Communication
- Customer Service
- Dependable and Trustworthy
- Communication and Interpersonal Skills
- Passenger Reviews or Endorsements
- Customer Relationships
- Knowledge of Local Area
- Efficiency and Time Management
- Database Updating
- Document Management
- Attention to Detail
- Inventory Management
- Billing Statements
- Insurance Requirements
Certification
Dangerous goods certified, 07/01/22, 07/01/24, Provided Certificate and allowed to check all dangerous goods that are being loaded onto any aircraft.
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Uber Partner
Uber
10.2023 - Current
Cell Phone Technician
O&M Electronic Inc
06.2023 - 10.2023
Life Insurance Sales Agent
Bankers Life
04.2023 - 05.2023
Cargo Office Agent
Swissport International Ltd.
09.2021 - 03.2023
Fry Cook
Portillo's Hot Dogs, Chicago
07.2019 - 09.2019
Finance And Business -
Southern New Hampshire University