AHMED HASSAN
Lawrenceville,GA
Summary
ACCOUNTING | ADMINISTRATION | MANAGEMENT | LINGUISTICS Highly motivated, results oriented general operations and accounting professional with versatile experience spanning financial management, strategic thinker and organized professional, customer service support, sales and marketing oversight, and business relationship management, Superior work ethic and highly developed critical thinking and creative problem-solving skills, Strong focus on achieving maximum customer satisfaction and operating efficiency and effectiveness. Exceptional persuasive communication skills and linguistic fluency in English, Spanish and Arabic, with experience and expertise in trilingual interpretations.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Internet Sales and Leasing Consultant
ATLANTA TOYOTA
1 2015 - 1 2020
- Manages internet leads, responding to all inquiries in quick and timely manner, answer customer questions on product inventory, prospecting, initial contact, helping people find best car for their needs, and explaining benefits of vehicles, making appointments for interested customers, sales presentation, handling objections, closing and post sale follow up.
- Enhanced sales performance by diligently following up on leads and maintaining consistent pipeline of prospects.
- Managed email marketing campaigns targeting specific segments of customer database, driving engagement and boosting conversion rates.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from company.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
Owner & Manager
HANA TRADING, LLC (dba COMPUTEK)
01.2009 - 01.2015
- Command all facets of planning, direction, and coordination of company operations including formulating policies and strategies, leading resource allocation, driving purchasing initiatives, and heading sales, information technology, and customer service efforts
- Establish pricing for goods and services based on forecasting customer demand
- Oversee customer support and oversee sales team and marketing efforts.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Evaluated suppliers to maintain cost controls and improve operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit..
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Operations Manager
GOODWAY USA
01.2005 - 01.2009
- Leveraged previous operations and financial management experience to oversee accounts receivable and payable, sales, logistics, supplier contracts (e.g.
- FedEx, UPS, Conway, Milan), and customer relations
- Handled preparation of journal entries and account analysis, as well as disbursement of expense checks and organization of fiscal documents
- Technical experience implementing, planning, and controlling accounting software systems
- Innovated automated system to enhance controlling and tracking of customer’s orders resulting in decrease in errors and loss
- Fostered long-term relationships through strong focus on customer service resulting in sales growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed and maintained relationships with external vendors and suppliers.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Accounts Receivable & Payable Manager, Accountant
MGT
01.2000 - 01.2005
- Multifaceted role leading financial initiatives including identification of innovative sourcing, evaluation of new suppliers, submission of responses for quote and price requests, and review and analysis of final supplier bids
- Created and reviewed purchase orders, and Pushed expedited orders and reviewed open purchase orders to maintain timely delivery of goods
- Accounts payable Compiles and sorts documents, such as invoices and checks, substantiating business transactions
- Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts to ledgers or computer spreadsheets and databases
- Audits invoices against purchase orders, researches discrepancies, and approves for payment
- Investigates problems that vendors or purchasing agents have with obtaining payment for bills
- Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items
- Prepares vouchers, invoices, checks, account statements, reports, and other records, and reviews for accuracy
- Reconciles general ledger accounts with various registers
- Extracts general ledger information
- Compiles cost reports and revenue and balance sheets
- Reconciles bank statements
- Monitors loans and accounts payable and receivable to ensure that payments are up to date
- Reconciles report discrepancies and problems
- Codes data for input to financial data processing system according to company procedures
- Reviews, balances, and interprets computer reports, and makes corrections
- Assists employees, vendors, clients, or customers by answering questions related to accounts, procedures, and services.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Managed cash flow effectively, ensuring all company liabilities were met in timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Increased efficiency by streamlining accounting processes and implementing new financial software.
Education
BBA - Accounting And Business Management
Alexandria University
Alexandria, Egypt 10.1988 - 05.1992
Some College (No Degree) - MS Office
Alexandria International Institution
Alexandria, Egypt 06.1994 - 12.1994
Skills
General Accounting
Computer Proficient
Financial Reports Analysis
Accounts Payable/Receivable
QuickBooks
Microsoft Office
Credit & Collections
Internal Auditing
Planning & Organization
Sales
Customer service expertise
Effective negotiation
Administrative Support
Creative Problem-Solving
Languages
English
Full Professional
Spanish
Professional Working
Arabic
Native or Bilingual
Timeline
Owner & Manager
HANA TRADING, LLC (dba COMPUTEK)
01.2009 - 01.2015
General Operations Manager
GOODWAY USA
01.2005 - 01.2009
Accounts Receivable & Payable Manager, Accountant
MGT
01.2000 - 01.2005
Some College (No Degree) - MS Office
Alexandria International Institution
06.1994 - 12.1994
BBA - Accounting And Business Management
Alexandria University
10.1988 - 05.1992
Internet Sales and Leasing Consultant
ATLANTA TOYOTA
1 2015 - 1 2020
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