Ahmed Hassouna
Philadelphia,PA
Summary
Arabic Interpreter with extensive experience at Cyracom, specializing in cross-cultural communication and problem-solving. Demonstrated success in delivering accurate interpretation services across various sectors, significantly improving client relations. Proficient in project planning and management, with a strong track record as a Producer and Director in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Arabic Interpreter
Cyracom
New York
11.2021 - Current
- Provide accurate and professional interpretation services between English and Arabic for clients across sectors, including medical, legal, and financial.
- Handle specialized terminology and maintain clear communication for diverse audiences.
- Prepare detailed reports for problem resolutions and communication assessments.
Arabic Teacher
Hills Learning
New York, NY
08.2022 - 08.2024
- Conducted interactive Arabic language classes focusing on conversation, writing, listening, and grammar skills.
- Developed customized course plans addressing diverse student needs and proficiency levels.
- Created engaging PowerPoint presentations to enhance lesson delivery.
- Prepared relevant reading materials and audio-visual resources to enrich learning experiences.
- Designed drills and assessments to evaluate student progress effectively.
Customer Service Representative
Prime Flight
New York, NY
03.2018 - 06.2020
- Delivered exceptional customer service in a fast-paced environment, managing check-in procedures and verifying documentation.
- Coordinated with various departments to ensure smooth operations, showcasing effective problem-solving skills.
Customer Service Representative
Uncommon Goods
New York, NY
09.2017 - 01.2018
- Addressed customer inquiries and resolved issues related to products and orders.
- Utilized software platforms to manage customer relations, documenting feedback and ensuring follow-up actions.
Producer and Director
Freelancer
Cairo, Egypt
03.2010 - 08.2017
- Directed and produced documentaries and films focused on cultural and modernization projects, with content aired on international platforms.
- Managed all aspects of production, from planning and budgeting to execution, collaborating with local and international teams.
- Organized logistics and coordinated with stakeholders, demonstrating strong leadership in cross-border projects.
Education
Diploma in Filmmaking -
New York Film Academy
New York, NY12.1997
Bachelor of Arts - Accounting
Cairo University
Cairo, Egypt05.1985
Skills
- Project planning and coordination
- Cross-cultural communication
- Microsoft Office Suite
- Problem-solving and conflict resolution
- Client relations and customer service
- Adaptability and motivation
- Content creation and documentation
- Data management and reporting
Languages
- English, Proficient
- Arabic, Native
Timeline
Arabic Teacher
Hills Learning
08.2022 - 08.2024
Arabic Interpreter
Cyracom
11.2021 - Current
Customer Service Representative
Prime Flight
03.2018 - 06.2020
Customer Service Representative
Uncommon Goods
09.2017 - 01.2018
Producer and Director
Freelancer
03.2010 - 08.2017
Diploma in Filmmaking -
New York Film Academy
Bachelor of Arts - Accounting
Cairo University
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