Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Hussein

New York,NY

Summary

Results-driven Program Manager with experience leading cross-functional teams, managing $20M+ client portfolios, and delivering high-impact programs like Eli Lilly’s DTC program, LillyDirect. Skilled in stakeholder management, program delivery, and process optimization to drive growth, efficiency, and client satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Program Manager

Truepill
03.2021 - 09.2025
  • Led launch of LillyDirect, Eli Lilly’s first direct-to-consumer program, coordinating internal/external stakeholders to deliver a first-of-its-kind initiative in life sciences.
  • Managed a $20M+ annual client portfolio, meeting weekly with clients and leading QBRs to drive growth, retention, and program success.
  • Directed cross-functional teams of 20+ across multiple geographies to deliver complex programs on time and on scope.
  • Launched and onboarded 30+ new client programs, including major expansions for existing partners.

Operations Manager

Superfast NYC
05.2020 - 11.2020
  • Managed end-to-end processes, improving operational efficiency with 25% cost reduction and 60% faster delivery.
  • Streamlined operations and implemented SOPs, reducing bottlenecks by 30%.
  • Analyzed program metrics and KPIs to guide strategic decisions and continuous improvement.
  • Oversaw vendor relationships, ensuring timely delivery and fostering cross-functional collaboration.
  • Increased profit by 20% through operational optimization and process improvements.
  • Supported recruiting, hiring, and training of team members to build high-performing teams.

Senior Expert | Team Lead

Uber Technologies
04.2016 - 05.2020
  • Led and motivated a team of 20+ specialists, delivering high-quality, consistent support to drivers and delivery personnel, ensuring top-tier service standards.
  • Coached and mentored team members, improving performance metrics and operational efficiency on a weekly, monthly, and quarterly basis.
  • Developed and presented strategic updates and dashboards during daily huddles, keeping the team aligned with policies and performance goals.
  • Managed site operations, budget, and supplies, coordinating resources to ensure seamless program execution and operational excellence.

Education

Bachelor of Science - Criminal Justice Management, Minor in Psychology

John Jay College of Criminal Justice
New York, NY
08.2016

Skills

  • Data-Driven Decision Making
  • Program & Project Management
  • Account Growth & Retention
  • KPI & Metrics Tracking
  • Client Relationship Management
  • Cross-Functional Team Leadership
  • Data Analysis & Reporting
  • Strategic Planning & Roadmaps

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

Customer Program Manager

Truepill
03.2021 - 09.2025

Operations Manager

Superfast NYC
05.2020 - 11.2020

Senior Expert | Team Lead

Uber Technologies
04.2016 - 05.2020

Bachelor of Science - Criminal Justice Management, Minor in Psychology

John Jay College of Criminal Justice

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