Sabina Ammon
Greenville,SC
Summary
Driven Customer Program Manager with a proven track record at The Boeing Company, excelling in customer service and supply chain management. Demonstrated ability to innovate and drive results through strategic decision-making and strong relationship building. Achieved significant improvements in spares order fulfillment, enhancing customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Program Manager
The Boeing Company
01.2007 - Current
- Customer Program Manager for 183 customers; Leasing & all Italian contracted customers.
- · Perform work with minimal direction and exercise considerable latitude in determining objectives and approaches to assignment.
- · Support and manage customer requirements related to spares order fulfillment by meeting requirements through direct customer interface in a timely and accurate way to avoid impacting customer operation.
- · Manage customer spares orders to Boeing to ensure alignment of open requirements and timely fulfillment of orders.
- · Manage escalations and communications on parts and issues.
- · Audit customer orders.
- · Provide customer training; systems and processes.
- · Lead coordination across the Boeing supply chain to resolve customer spares issues.
- · Advocate on behalf of the customer to the Boeing supply chain.
- · Demonstrate a strong commitment to customer success by going above and beyond to address customer concerns and deliver exceptional service.
- · Prepare and lead customer presentations; onsite and virtual.
- · Prepare pricing quotes for review and approval and submit to customers.
- · Provide awareness of spares catalog pricing and lead time updates
- · Provide monthly customer metrics.
- · Provide BGS supply chain highlights and updates to customers.
- · Present detailed reports on program performance to senior management regularly.
- · Perform work with minimal direction and exercise considerable latitude in determining objectives and approaches to assignment.
- · Develop solutions to complex problems that require ingenuity and innovation, all while ensuring solutions are consistent with organization objectives.
- · Contribute to the development of new job practices, techniques, and standards.
- · Awareness and understanding of other teams/programs such as Repairs, QEC, LGE, Leasing, Chemicals.
- · Assist with CPM process improvement and standardization; contribute to the development of new job practices, techniques, and standards.
- · Special Projects.
- · Share and incorporate best practices.
Education
Master of Science - Project Management
City University of Seattle
Seattle, WA06.2013
Bachelor of Science - Business Management
City University of Seattle
Seattle, WA01.1997
Skills
- Decision-Making
- Time Management
- Customer Service
- Sales Support
- Technical understanding
- Relationship Building
- Staff Training and Development
- Goal Setting and Achievement
- Sales Targeting
- Rapport and relationship building
- Business development and planning
- Customer Complaint Resolution
- Analytical problem solver
- Data Confidentiality
- Operating Procedures and Policies
- Customer Order Management
- Business Analytics
- New Business Development
- Account Management
- Account Servicing
- Interdepartmental Collaboration
- Change Management
- Customer Trend Analysis
- Price Schedules
- Production Planning
- Logistics
- Procurement
- Continual Improvement Process
- Forecasting
- Inventory Management
- Inventory Control
- SAP
- ERP
- Supply Chain Management
- Operations
- Stock management
- Raw Material
- Suppliers
- Material management
- Warehouse
- Supply Chain experience
- Compliance
- Computing platforms
- Vendor management
- Warehousing
- Customers
- Import/Export
- Regulations
Languages
Italian
Native or Bilingual
Timeline
Customer Program Manager
The Boeing Company
01.2007 - Current
Master of Science - Project Management
City University of Seattle
Bachelor of Science - Business Management
City University of Seattle
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