Ashley McKee
Lewisville,TX
Summary
Dynamic professional with a proven track record at EssilorLuxottica, specializing in customer relationship management and enhancing operational efficiency. Spearheaded initiatives that drove over 100% annual growth in key accounts, significantly boosting revenue and operational output. Adept in sales and business development, transforming strategic initiatives into measurable results while showcasing exceptional leadership and customer service excellence. Career goals include leveraging expertise to further elevate organizational performance in a challenging market.
Overview
12
12
years of professional experience
Work History
Customer Program Manager
EssilorLuxottica
Dallas, TX
01.2020 - Current
- Ensured effective fulfillment of customer requirements by managing key account relationships.
- Implemented several process enhancement strategies to boost operational effectiveness and improve overall team output.
- Played a pivotal role in driving significant revenue growth by fostering strategic partnerships with key account.
- Delivered streamlined transaction processes through successful implementation of e-commerce solutions for significant clients.
- Managed interface between operations and customers to consistently deliver exceptional results.
Business Optimization Manager
Essilor of America
Dallas, TX
01.2018 - 01.2020
- Coordinated efforts among customers and internal teams to resolve quality issues and improve order flow.
- Offer ongoing technical support to high-interest accounts for seamless integration and satisfaction with suggested solutions.
- Identified root causes of failures and implemented corrective actions.
- Worked with Lab Management System to quickly identify and resolve job issues, ensuring minimal operational disruption.
- Led successful setup of retail customer lab flow under strict timelines.
Lead Business & Training Consultant
Essilor of America
Dallas, TX
01.2017 - 01.2018
- Regularly reported weekly scorecards to upper management to facilitate the tracking and measurement of sales representatives' progress.
- Led training initiatives for incoming sales staff and maintained regular communication about latest offerings and promotion details with Walmart branches.
- Guided and trained assigned sales consultants on product knowledge, customer interaction strategies, call cycle management, coaching methodologies, and goal attainment.
- Offered actionable insights and techniques for effective sales analysis to consultants.
- Oversaw territory with 250 Walmart locations, ensuring extensive coverage.
Nikon Eyes Sales Consultant
Essilor of America
Dallas, TX
01.2015 - 01.2017
- Provided specialized support to underperforming and high-potential accounts.
- Exhibited knowledge of the product portfolio and competitive offerings for effective engagement and differentiation in the market.
- Executed territory planning strategies for over 800 accounts, aligning with cycle plans, customer needs, and Key Business Indicators.
- Achieved annual growth in budgeted jobs and volume by surpassing 100% in both 2015 and 2016.
- Received the Presidents Club award in 2015 for outstanding performance and dedication.
Creekview Dispensary Optician
Essilor of America
Dallas, TX
01.2013 - 01.2015
- Drove sales growth through the execution of monthly promotions aimed at directing patient flow and increasing sales volume.
- Partnered with the Marketing and Research & Development teams to aid wearers' tests and present valuable insights for product development and marketing strategies.
- Showcased expertise in Essilor lenses, with comprehensive knowledge of features, benefits, and applications.
- Gained consistent monthly sales increases of at least 75% year-over-year to drive revenue growth.
Optician
Coppell Family Eyecare
Coppell, TX
Optician
Las Colinas Vision Center
Irving, TX
Education
Texas A&M University/Blinn College
TXSkills
- Sales and Business Development
- Customer Service Excellence
- Operational Efficiency Improvement
- Execution of Strategic Initiatives
- Territory Management
- Customer Relationship Management
- Sales Operations Coordination
Timeline
Customer Program Manager
EssilorLuxottica
01.2020 - Current
Business Optimization Manager
Essilor of America
01.2018 - 01.2020
Lead Business & Training Consultant
Essilor of America
01.2017 - 01.2018
Nikon Eyes Sales Consultant
Essilor of America
01.2015 - 01.2017
Creekview Dispensary Optician
Essilor of America
01.2013 - 01.2015
Optician
Coppell Family Eyecare
Optician
Las Colinas Vision Center
Texas A&M University/Blinn College