Michelle Murtagh
Rochester,NY
Summary
Extremely dedicated, reliable, honest professional seeking a rewarding career opportunity that will challenge me to utilize my skills and knowledge, coupled with 30 years of experience in the Brokerage and Logistics Industry.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Program Manager
DHL Global Forwarding
04.2023 - 04.2024
04/2023 to 04.2024 Customer Program Manager
Jointed the CPM group to Manage Cytiva LLC US. Split from Pall Corporation under Danaher umbrella. Monitor and manage the US Cytiva Control Tower. Responsibilities include but not limited to:
Customer AR
OTP (On Time Performance
Lane Reviews
Exception Coding
Process improvement/implementation
Station relations/education
Escalations Internal/External
AD-HOC Spot Quotes and GL Approvals
Customer Care Manager
DHL Global Forwarding
08.2014 - 04.2023
- Support and oversee all aspects of brokerage, compliance and import transportation for a Key Customer
- Collaborate and support commercial, product & other locations/regions to promote strategy and growth
- Engages with customs operations teams and management to resolve challenges and preventive action plans
- Participates in weekly/monthly conference calls with the customers to discuss performance, challenges, compliance practices and gaps, and seek new business growth opportunities
- Began working in a remote work environment
Import Brokerage Coordinator
DHL Global Forwarding
04.2000 - 07.2014
- Expedite Urgent shipments for release and final delivery
- Compile necessary import documentation, such as customs Invoices, certificates of origin, and cargo-control documents. Sign documents under power of attorney for entry submission
- Invoice customers shipments in a timely and effective manner Run daily, weekly and monthly reports for customers shipment when requested.
Customs Broker
DHL Global Forwarding
06.1994 - 05.2000
- Preparation of Customs Entries
- Classification of goods,
- Communication with CBP FDA and other government agencies as needed
- Review customs documentation and ensure that shipments meet all applicable laws to facilitate import of goods.
- Arrange final delivery using most cost effective procedures and routes.
- Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate import of goods.
- Compile necessary import documentation, such as customs Invoices, certificates of origin, and cargo-control documents. Sign documents under power of attorney for entry submission
- Arrange final delivery of cargo to end customers, some requiring consolidations and delivery appointments.
- Invoice customers shipments in a timely and effective manner Run daily, weekly and monthly reports for customers as needed.
Education
High School Diploma -
RL Thomas
Webster, NYSkills
- Extensive Knowledge of US Import and export control laws Includes Harmonized Tariff Schedule (HTS)
- Knowledge of Free Trade Agreements (FTAs) and application of rules of origins
- Extensive experience and knowledge of Applications that include: Microsoft Office, Outlook, CM (Customs Management), C2 (Customs Connection) CW1 (Cargo Wise), EDM, FSI, TEAMS, XDS, Microsoft TEAMS COM Boxes for escalation, Excel Reporting , iShare sites and internal processes/ communication
Certification
Extensive knowledge and on the job training:
- Import Regulations, HTSUSA and GRI
- FDA. EPA regulations and requirements
Timeline
Customer Program Manager
DHL Global Forwarding
04.2023 - 04.2024
Customer Care Manager
DHL Global Forwarding
08.2014 - 04.2023
Import Brokerage Coordinator
DHL Global Forwarding
04.2000 - 07.2014
Customs Broker
DHL Global Forwarding
06.1994 - 05.2000
High School Diploma -
RL Thomas