Ahmed Mohamed
Chanhassen,MN
Summary
Hard-working and trained IT Tech Support Professional. Proficient in troubleshooting and problem-solving hardware and software. Also proficient in customer service and interpersonal skills. Seeking to provide IT Tech Support services and to enhance development.
Overview
4
4
years of professional experience
Work History
Bookkeeper
Sunshine Transport, LLC
01.2020 - Current
- Review and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Eliminate discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Review and processed employee expense reports and vendor invoices for payment.
- Investigate daily variances and corrected errors to resolve discrepancies.
Customer Service Manager
Cub Foods
07.2019 - Current
- Supervise employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assist with pricing questions, inventory availability and changes to existing order and shipping information.
- Monitor customer service operations to assess agent performance and provide feedback.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
Education
Certification - IT Tech Support
Summit Academy Opportunities Industrialization Center
Minneapolis, MN10.2023
Skills
- Onsite and remote technical support
- Computer operating systems
- Software diagnosis
- LAN & WAN connectivity
- Computer hardware systems
- MS Office
- Troubleshooting
- Customer service
- Collaboration
- Job safety procedures
- Experience in ITIL
Timeline
Bookkeeper
Sunshine Transport, LLC
01.2020 - Current
Customer Service Manager
Cub Foods
07.2019 - Current
Certification - IT Tech Support
Summit Academy Opportunities Industrialization Center