Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ahmed Mohamed

Sterling,USA

Summary

Personable Medical Assistant with hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Transportation Dispatcher

Marketplace
05.2023 - Current
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.

Medical Assistant

Talem Home Care
07.2022 - 03.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Ramp Agent

Swissport
04.2021 - 05.2022
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Handled passenger luggage, mail, and cargo in accordance with safety and privacy protocols.
  • Managed mechanical, cabin, and cargo services for inbound and outbound flights.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Collected, sorted, and checked baggage tags against flight lists.

Problem Solver

Amazon
10.2019 - 03.2021
  • Solved Shipping and Handling Complaints
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff

Education

Some College (No Degree) - Medical Assistant, Phlebotomy And EKG

American Institute of Health Science and Technology
Herndon, VA

Associate of Science - Nursing

Northern Virginia Community College
Annandale, VA

Skills

  • Documentation procedures expert
  • HIPAA compliance
  • Professional bedside manner
  • Venipuncture and phlebotomy
  • Understands medical procedures
  • Medical terminology knowledge
  • Patient scheduling
  • Calm and level-headed under duress
  • Preparing specimens and samples
  • Bilingual in Arabic and English
  • Reliable transportation
  • Quick problem solver
  • Communicating with patient families
  • EKG set up and monitoring
  • Vital sign monitors
  • Using a scale
  • Specimens’ collection and processing
  • Valid driver's license

Accomplishments

  • Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

BLS Certified, 08/04/24

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Transportation Dispatcher

Marketplace
05.2023 - Current

Medical Assistant

Talem Home Care
07.2022 - 03.2023

Ramp Agent

Swissport
04.2021 - 05.2022

Problem Solver

Amazon
10.2019 - 03.2021

Associate of Science - Nursing

Northern Virginia Community College

Some College (No Degree) - Medical Assistant, Phlebotomy And EKG

American Institute of Health Science and Technology

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