Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Naeem Qureshi

Federal Way,WA

Summary

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Pacific Aviation
05.2025 - Current
  • Deliver exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Manage check-in processes, ensuring accurate passenger documentation and timely boarding procedures.
  • Assist passengers with special needs, providing personalized support to enhance travel experience.
  • Coordinate baggage handling, minimizing delays and ensuring proper transfer between flights.
  • Manage passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Handle escalated customer complaints professionally, implementing solutions that addressed concerns adequately.

Ambassador/Sales Representative

Clear, Seatac
01.2025 - Current
  • Engage with potential customers to promote and sell Clear's services.
  • Provide excellent customer service by addressing inquiries and concerns.
  • Work in a fast-paced environment, meeting sales targets and KPIs.
  • Assist in onboarding new customers, ensuring a smooth and positive experience.

Freelancer

Fiverr, Work From Home
09.2021 - 10.2024
  • Created content for various clients on topics such as business, health & fitness, and education.
  • Managed client relationships across diverse industries and locations.

Content Writer

Letterhub, Work From Home
03.2021 - 09.2021
  • Developed content for the company's website and marketing materials.
  • Created presentations and handled Microsoft Excel tasks.
  • Edited and revised content to align with company objectives.

Lab Engineer /Intern

Silverstone, Peshawar, Pakistan
07.2020 - 01.2021
  • Served as a Lab Engineer and Process Inspector in a tire manufacturing facility.
  • Conducted quality testing, data analysis, and ensured compliance with industry standards.
  • Monitored and improved production processes to enhance efficiency and product performance.

Education

BSC -

University of Engineering and Technology Peshawar (UET)
01.2021

HSSC - undefined

Edwards College Peshawar
01.2016

SSC - undefined

Peshawar Model School (Boys 2)
01.2013

Skills

  • Effective problem resolution
  • Effective communication
  • Effective team contributor
  • Upselling
  • Database research
  • Proficient in managing multiple tasks
  • Project coordination
  • Market awareness
  • Customer service
  • Data entry
  • Outstanding communication skills
  • Attention to detail

Languages

English
Native or Bilingual
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional

Timeline

Customer Service Agent

Pacific Aviation
05.2025 - Current

Ambassador/Sales Representative

Clear, Seatac
01.2025 - Current

Freelancer

Fiverr, Work From Home
09.2021 - 10.2024

Content Writer

Letterhub, Work From Home
03.2021 - 09.2021

Lab Engineer /Intern

Silverstone, Peshawar, Pakistan
07.2020 - 01.2021

HSSC - undefined

Edwards College Peshawar

SSC - undefined

Peshawar Model School (Boys 2)

BSC -

University of Engineering and Technology Peshawar (UET)

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