Ahmed Ragab
Summary
"Experienced caregiver with a passion for supporting individuals with special needs, adept at providing compassionate assistance with daily tasks, medication administration, and personal care. Proficient in fostering positive interactions and enhancing quality of life. Additionally, skilled patient care technician with hands-on experience in a dialysis clinic setting, delivering attentive care and support to patients undergoing treatment. Seasoned retail manager with a proven track record of driving sales, handling customer complaints, and delivering exceptional customer care. Strong communication and problem-solving skills complemented by a dedication to ensuring client satisfaction."
Overview
9
9
years of professional experience
Work History
Patient Care Technician
DaVita
12.2023 - Current
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Maintained accurate patient charts and medical records.
- Monitored patient vital signs, lab results and other indicators of health.
- Performed diagnostic tests and reported results to healthcare providers.
Caregiver, Special Needs
Next Step Residential Services
03.2023 - 12.2023
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Retail Sales Supervisor
Etisalat Misr
04.2015 - 02.2023
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
Education
Bachelor of Science - Computer And Information Systems of Mangment
Cairo Higher Institute
Cairo, Egypt10.2012
High School Diploma -
Elkhedawya High School
Cairo Egypt09.2009
Skills
- Infection prevention
- Certified in CPR/AED
- Corrective Action Planning
- Clinical Training
- Vital signs monitoring
- Patient Care Technician
- Medication Administration
- Catheter Care
- Behavior redirection
- CPR Certification
- Feeding Assistance
- Recording vital signs
Timeline
Patient Care Technician
DaVita
12.2023 - Current
Caregiver, Special Needs
Next Step Residential Services
03.2023 - 12.2023
Retail Sales Supervisor
Etisalat Misr
04.2015 - 02.2023
Bachelor of Science - Computer And Information Systems of Mangment
Cairo Higher Institute
High School Diploma -
Elkhedawya High School