AHMED ABDELMUNEM ALI AHMED
Pharmacist | Customer Service | Administrative Assistant
Doha
Summary
Dynamic and detail-oriented professional with a proven track record in customer service and telephone operations, demonstrating exceptional communication and interpersonal skills. Expertise in managing high-volume calls, providing tailored assistance to customers, and maintaining professionalism in fast-paced environments. Committed to delivering outstanding service while fostering positive relationships with clients. Strong ability to adapt and thrive under pressure ensures consistent achievement of organizational goals.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Real estate agent, Educational consultant
Knowmore
06.2021 - 07.2025
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Fostered strong relationships with local businesses and service providers, enhancing overall client experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
Pharmacy Intern
Near east Hospital
01.2025 - 01.2025
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
- Counseled patients on new medications and OTC products.
- Used pharmacy software to enter prescription and insurance information.
- Provided friendly customer service at drop-off and pick-up counters.
Pharmacy Intern
Near east Hospital
01.2023 - 01.2023
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
Pharmacy Intern
Near east Hospital
01.2022 - 01.2022
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
Education
Bachelor of Science - Pharmacy
Near East University
Turkey06.2025
Skills
Customer Service & Client Relationship Management
Sales & Upselling Techniques
Conflict Resolution & Problem-Solving
CRM Systems & Data Entry
Order Processing & After-Sales Support
Multitasking & Time Management
Strong Verbal & Written Communication (Arabic & English)
Cross-Cultural Communication
Team Collaboration & Independent Work
Attention to Detail & Accuracy
Proficiency in MS Office
Administrative support
Social media marketing
Timeline
Pharmacy Intern
Near east Hospital
01.2025 - 01.2025
Pharmacy Intern
Near east Hospital
01.2023 - 01.2023
Pharmacy Intern
Near east Hospital
01.2022 - 01.2022
Real estate agent, Educational consultant
Knowmore
06.2021 - 07.2025
Bachelor of Science - Pharmacy
Near East University
LANGUAGES
Arabic (Fluent)
English (Expert)
Turkish (intermediate)
References
Available upon request