Open To Work
AHMED AFZAL MUJEEM
Auburn
Summary
Results-oriented professional with over 20 years of experience in management and teamwork across diverse industries. Committed to leveraging knowledge of automation and social media trends to enhance organizational value. Proven ability to achieve common goals and deliver positive impacts in various work settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Service Attendant
Amtrak National Railroad
Seattle
04.2025 - Current
- Facilitated communication between passengers and crew, improving overall travel experience.
- Implemented safety protocols to ensure passenger well-being during journeys.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Trained new attendants on procedures and customer service techniques to ensure consistent service quality.
- Maintained cleanliness and sanitation of all areas, ensuring a safe and welcoming environment for passengers.
- Monitored inventory of supplies and reported needs to management promptly.
Dining Room Supervisor
Compass Group PLC
Des Moines
03.2024 - 04.2025
- Supervised dining room staff, enhancing service quality and guest satisfaction.
- Addressed guest inquiries and resolved concerns promptly, improving overall dining experience.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Monitored dining room operations, supporting team to optimize service efficiency.
- Monitored cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to streamline food service delivery processes.
- Assisted in menu planning and special event preparations for guests.
Assistant Room Operation Manager Overnight
Seattle Marriott Bellevue
Bellevue
05.2022 - 02.2024
- Collaborated with hotel departments to elevate guest satisfaction by 10% in 2023.
- Resolved guest complaints and special requests, fostering guest satisfaction and brand loyalty.
- Trained and supervised new hires, supporting front office staff in achieving service standards.
- Ensured front desk reliability, enhancing guest service experience.
Front Office Manager
Comfort Inn Edgware Road
London
09.2016 - 04.2021
- Ensured smooth and efficient front desk operations to deliver excellent guest service
- Trained, supervised, and supported front office staff to uphold hotel standards
- Supervised 10 front desk representatives
- Coordinated staff shift schedules to ensure adequate coverage
- Provided timely and accurate information to guests and hotel departments
- I ensured the hotel policies and standards were followed by the team.
Receptionist
Comfort Inn Edgware Road
London
09.2015 - 08.2016
- Ensured excellent and friendly guest service on every encounter
- Assisted guests in planning their stay, enhancing their overall experience in London
- Making reservations, updating guests' information on the system and taking payments
- Ensured the front desk was tidy, and had all the necessary stationery items and information material for the guests
- Maintained 95% attendance, consistently adhering to hotel policies and practices
Checkout Assistant
Tesco - Extra (Superstore)
Crawley
03.2008 - 07.2014
- Provided friendly and professional customer service by greeting customers and offering assistance.
- Taking Payments and Promoting Sales (Explaining the Special Offers/ Deals/ Competitions)
- Resolved customer requests and complaints to enhance satisfaction and loyalty.
- Assisted shop floor staff with stock replenishment to ensure product availability.
- Achieved recognition as the top sales assistant for exceptional performance in 2010.
Customer Service Executive
HSBC-HDPL
Colombo
04.2007 - 01.2008
- Customer Service (Contacting customers and ensuring that they get the right Products and Services that suit their financial needs and wants)
- Opened accounts and contacted customers to ensure receipt of required documentation via phone and letters.
- Executed data entry to maintain accurate customer information for service optimization.
- Led team-building activities to foster collaboration and improve team dynamics.
Area Sales Supervisor
Ceylon Cold Stores Ltd
Colombo
04.1999 - 07.2005
- Achieving Sales Targets and Volumes (Achieving Unit Pack sizes and different Flavours Sales Targets)
- Executed sales promotions, merchandising, and point of sales materials in business areas while acquiring new sales venues
- Managed customer orders and requirements, ensuring timely fulfillment without delays
- Retail Sales (Visiting and Selling to Retail Shops, Wholesalers, Supermarkets, Cinemas, Schools, Hospitals, Armed Forces Camps, Restaurants and Hotels in the given Sales Areas)
- Resolved customer and distributor complaints promptly.
- Placing orders and Maintaining Sales Records
- Recognized as top sales supervisor of the year for outstanding performance in 2003.
Education
Executive MBA - Strategic Leadership
Valar Institute at Quantic School of Business & Technology
United States01-2024
BA (Hons) - International Hospitality Management
University of Derby
United Kingdom01-2016
Diploma - Tourism & Hospitality (QCF, Level 6)
Confederation of Tourism & Hospitality
United Kingdom01-2015
G.C.E. Ordinary Level -
St. Sylvester's College
Sri Lanka01-1997
G.C.E. Advanced Level - High School Certificate
St. Sylvester's College
Sri Lanka01-1994
Skills
- Customer Service
- Complaint resolution
- Relationship management
- Effective Communication
- Teamwork
- Time Management
- Project Management
- MS Office
- POS system operation
- Leadership
- Strategic Planning
- Problem solving
Certification
- Food Worker Card, Public Health Seattle, King County, 07/01/22
- Heartsaver First Aid CPR AED, American Heart Association, 01/01/24
Languages
- Tamil
- Sinhala
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$45000/yr - $200000/yrTimeline
Lead Service Attendant
Amtrak National Railroad
04.2025 - Current
Dining Room Supervisor
Compass Group PLC
03.2024 - 04.2025
Assistant Room Operation Manager Overnight
Seattle Marriott Bellevue
05.2022 - 02.2024
Front Office Manager
Comfort Inn Edgware Road
09.2016 - 04.2021
Receptionist
Comfort Inn Edgware Road
09.2015 - 08.2016
Checkout Assistant
Tesco - Extra (Superstore)
03.2008 - 07.2014
Customer Service Executive
HSBC-HDPL
04.2007 - 01.2008
Area Sales Supervisor
Ceylon Cold Stores Ltd
04.1999 - 07.2005
Executive MBA - Strategic Leadership
Valar Institute at Quantic School of Business & Technology
BA (Hons) - International Hospitality Management
University of Derby
Diploma - Tourism & Hospitality (QCF, Level 6)
Confederation of Tourism & Hospitality
G.C.E. Ordinary Level -
St. Sylvester's College
G.C.E. Advanced Level - High School Certificate
St. Sylvester's College