Ahmii McDaniel
Florence,SC
Summary
I have experience working in correctional facilities, forklift operations, and customer service. I possess a versatile set of skills where I can adapt to different business settings. In correctional facilities, I have demonstrated my ability to maintain order and ensure inmate safety while following strict protocols and regulations. In forklift operations, I am experienced in operating machinery, performing routine maintenance checks, and adhering to safety protocols to prevent accidents. I also have experience in customer service, where I have resolved complaints, addressed inquiries, and provided support to ensure customer satisfaction. My diverse range of competencies makes me an ideal candidate for roles requiring technical and interpersonal skills
Overview
9
9
years of professional experience
Work History
Sergeant
Lee Correctional Institution
Bishopville, SC
01.2023 - Current
- Supervise correctional staff, ensuring safety protocols are followed, reducing incidents by 12%
- Coordinate inmate activities, improving rehabilitation program participation by 8%
- Conduct regular inspections and audits, ensuring compliance with state regulations
- Resolve conflicts among inmates, maintaining order and reducing altercations by 15%
- Mentor junior officers, enhancing team performance and morale
Member Services/Licensed Insurance Sales Agent
HKA Enterprise
Duncan, SC
12.2019 - 01.2023
- Assisted members with insurance inquiries, achieving high satisfaction rates and resolving complex issues
- Sold insurance policies, surpassing sales targets and contributing to company revenue growth
- Utilized CRM software to track member interactions, enhancing service efficiency and accuracy
- Collaborated with team to develop training materials, improving new hire onboarding process
Call Center Representative
Sykes
Kingstree, SC
09.2018 - 12.2019
- Trained new hires, boosting team efficiency and service quality
- Enhanced team performance through comprehensive training programs
- Improved customer service quality by onboarding and mentoring new employees
- Handled customer inquiries with empathy, resolving issues efficiently
- Collaborated with team to improve call handling processes, reducing wait times
Forklift Operator
Southeast Express
Timmonsville, SC
03.2016 - 09.2018
- Operated forklifts to load and unload materials, ensuring timely and safe delivery
- Maintained accurate inventory records, reducing discrepancies by 12%
- Collaborated with team to streamline warehouse operations, enhancing efficiency
- Conducted routine equipment inspections, minimizing downtime and repair costs
- Trained new operators, improving overall team performance and safety standards
Education
Associate's Degree - Nursing
Galen College of Nursing
Myrtle Beach, SC12.2024
Skills
- Customer Service
- Safety Protocols
- Machinery Operation
- Complaint Resolution
- Interpersonal Skills
- Team Performance
- Incident Reduction
- Conflicts Resolution
- Insurance Policies
- Sales
- Emergency Response
References
- Captain, Annie McCullough, Lee Correctional Institution, mccullough.annie@doc.sc.gov, 8038962400
- Retention Lieutenant, Sheila Livingston, Lee Correctional Institution, livingston.sheila@doc.sc.gov, 8038962477
- Lieutenant, LLoyd Blagrove, Lee Correctional Institution, blagrove.lloyd@doc.sc.gov, 8038962400
Timeline
Sergeant
Lee Correctional Institution
01.2023 - Current
Member Services/Licensed Insurance Sales Agent
HKA Enterprise
12.2019 - 01.2023
Call Center Representative
Sykes
09.2018 - 12.2019
Forklift Operator
Southeast Express
03.2016 - 09.2018
Associate's Degree - Nursing
Galen College of Nursing