Operations-focused professional with 5+ years of leadership and customer-facing experience, combining business training with hands-on healthcare exposure as a Certified Dental Assistant. Skilled in KPI-driven execution, team training, scheduling/timekeeping, and process improvement. Known for strong communication, adaptability, and delivering high-quality client experiences in high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant
Leitner Dental Arts
07.2025 - 01.2026
Assisted dentists chairside during general and cosmetic procedures; prioritized patient comfort and clear communication.
Prepared treatment rooms, instruments, and materials; maintained sterilization workflow and operatory readiness.
Supported clinical documentation and scheduling using Dentrix; assisted with front-desk responsibilities as needed.
Performed iTero scanning and supported Glidewell.io case design with attention to accuracy and turnaround time.
Applied infection control standards and reinforced compliance with HIPAA and OSHA protocols.
Used Weave for patient communication, reminders, and outreach/marketing functions.
Team Lead
Designer Shoe Warehouse (DSW)
01.2024 - 08.2025
Achieved metric-based goals by communicating daily/weekly targets and reviewing performance trends.
Trained, coached, and mentored associates; delivered timely feedback to support performance and development.
Managed inventory operations including freight, placement, markdowns, damages, mismates, and MOOS.
Handled payroll and timekeeping processes; supported scheduling and operational compliance.
Acted as the primary point of contact between management and associates, ensuring clear communication and smooth shift execution
Identified workflow gaps during peak hours and adjusted floor coverage to improve customer wait times and conversion
Supported onboarding of new hires by reinforcing company policies, product knowledge, and service expectations
Sales Associate
PUMA
06.2022 - 08.2025
Executed processing of incoming/outgoing merchandise; maintained backroom and floor organization.
Processed transactions quickly and accurately while maintaining a positive customer experience.
Consistently exceeded sales/KPI expectations; supported profitability and brand standards.
Maintained cleanliness and visual merchandising compliance according to PUMA guidelines.
Fostered strong customer relationships, resulting in repeat business and loyalty.
Collaborated with management to streamline operational processes for efficiency improvement.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
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