Emily Holt
Austin,TX
Summary
Results-driven healthcare operations leader with extensive experience managing high-volume dental practices, driving revenue growth, and leading cross-functional teams. Proven ability to improve office performance, optimize workflows, and enhance patient experience. Experienced in supporting multiple locations, including turning around underperforming offices through strategic process improvements and team development. Known for a growth mindset, strong adaptability, and consistently exceeding expectations through feedback-driven improvement and leadership development.
Overview
10
10
years of professional experience
Work History
Temporary Registered Dental Assistant
Various Dental Practices
Austin, TX
08.2023 - Current
- Delivered consistent clinical and patient care support across multiple dental practices, demonstrating adaptability and strong operational awareness
- Maintained high standards of care and efficiency while integrating into new teams and systems with minimal onboarding
- Provided clinical support across multiple dental offices, adapting quickly to different workflows, teams, and practice management systems
- Assisted in a wide range of dental procedures, including scaling and root planing, ensuring efficient and high-quality patient care
- Monitored and recorded patient vital signs and maintained accurate, compliant documentation of treatment plans
- Sterilized instruments and maintained operatory readiness in accordance with infection control protocols
- Educated patients on oral hygiene and post-treatment care, improving patient understanding and overall experience
- Supported providers in delivering efficient, patient-centered care in fast-paced environments
Business Manager, Treatment Coordinator, RDA
Aspen Dental
Various Locations, TX
05.2017 - Current
- Directed end-to-end operations for a high-performing dental practice, aligning team performance with company goals and revenue targets
- Collaborated with regional leadership to analyze performance metrics and implement strategies to improve office profitability and efficiency
- Partnered with owner doctors and regional leadership to support multiple office locations, focusing on improving performance in underperforming practices
- Deployed into struggling offices to evaluate operations, identify gaps, and implement process improvements that increased efficiency and team effectiveness
- Led turnaround efforts by restructuring workflows, strengthening team accountability, and improving patient experience
- Drove revenue growth by improving case acceptance through effective patient communication and financial coordination
- Oversaw daily operations of a high-volume office, ensuring efficiency across scheduling, billing, and patient flow
- Led hiring, onboarding, training, and performance management for administrative and clinical staff
- Managed insurance verification, billing processes, and accounts receivable to ensure accurate and timely collections
- Implemented workflow and scheduling improvements to maximize provider productivity and reduce downtime
- Resolved escalated patient concerns, maintaining high satisfaction and strengthening retention
- Maintained compliance with company policies, HIPAA regulations, and operational standards
- Built relationships with vendors and supported overall office growth and operational success
- Reinforced consistency across locations by upholding operational standards, performance expectations, and best practices
Regional Dental Sales Representative
ICO Dental
Austin, TX
09.2024 - 07.2025
- Managed a multi-office territory, building relationships with dental providers and supporting lab service operations across multiple practices
- Drove revenue growth by identifying opportunities, presenting solutions, and increasing case volume within assigned region
- Oversaw and mentored a junior sales representative in a separate market, providing guidance, support, and performance direction
- Collaborated with office teams and doctors to ensure efficient case coordination, quality outcomes, and high satisfaction
- Served as a liaison between dental offices and lab operations, ensuring clear communication and timely case delivery
- Built and maintained long-term provider relationships, strengthening retention and overall business growth
Certified Trainer/Shift Leader
Chick-fil-A
Selma, TX
07.2016 - 04.2017
- Oversaw shift operations in a high-volume environment, ensuring team efficiency and consistent customer experience
- Trained and coached employees, improving performance and strengthening team accountability
- Coordinated staffing and workflow to maintain productivity and service standards during peak hours
- Supported leadership in executing operational goals and maintaining company standards
Education
Postgraduate Program in User Experience Design - UI/UX For Data-Driven Business Applications
The University of Texas At Austin
Austin, TX03-2026
Associate of Arts -
Alamo Colleges
San Antonio, TX12-2023
Dental Assistant Certificate -
University of The Incarnate Word
San Antonio, TX11-2016
Skills
Operations & Leadership
- Multi-Location Operations Support
- Team Leadership & Staff Development
- Hiring, Training & Performance Management
- Workflow Optimization & Process Improvement
Financial & Business Management
- Revenue Growth & KPI Tracking
- Budgeting, Billing & Collections Oversight
- Insurance Verification & Case Acceptance Strategy
Patient Experience & Growth
- Customer Experience Optimization
- Patient Retention & Relationship Management
- Conflict Resolution & Escalation Management
Timeline
Regional Dental Sales Representative
ICO Dental
09.2024 - 07.2025
Temporary Registered Dental Assistant
Various Dental Practices
08.2023 - Current
Business Manager, Treatment Coordinator, RDA
Aspen Dental
05.2017 - Current
Certified Trainer/Shift Leader
Chick-fil-A
07.2016 - 04.2017
Postgraduate Program in User Experience Design - UI/UX For Data-Driven Business Applications
The University of Texas At Austin
Associate of Arts -
Alamo Colleges
Dental Assistant Certificate -
University of The Incarnate Word