STORMI HALE
Summary
Meticulous cross-trained lead orthodontic dental assistant with 8 years of expertise in clinical operations and administration. Specializes in insurance management, efficiently resolving information request tickets from central billing office. Proven ability to optimize clinic workflows, enhancing patient satisfaction and operational efficiency. Demonstrates proficiency in documentation and account auditing, effectively leads teams to maintain exceptional operational standards.
Overview
9
9
years of professional experience
Work History
Lead Orthodontic Dental Assistant & Management Support
MONARCH DENTAL
07.2019 - Current
- Coordinated staff schedules and oversaw clinic workflows to maintain high performance standards across multiple regional satellite locations.
- Direct complex clinical chairside workflows, assisting orthodontists with appliance placement, wire changes, adjustment procedures, and post-treatment retention protocols.
- Execute precision clinical diagnostics, performing high-accuracy digital intraoral scanning (3Shape/Trios & iTero), clinical photography, and radiographic imaging to capture flawless baseline treatment records.
- Review patient charts and clinical data to support accurate dental billing, leveraging a strong understanding of orthodontic tooth numbering, mechanics, and treatment plans.
- Present comprehensive orthodontic treatment breakdowns to patients, clearly explaining procedural timelines, insurance coverage details, and out-of-pocket costs.
- Resolved orthodontic insurance Information Request Tickets (IRTs) for Arkansas markets, ensuring accurate regional administrative processing and timely responses.
- Adapted to two major practice management software system conversions, maintaining clinical data accuracy and office workflow efficiency.
Dental Assistant
STUTTGART FAMILY DENTISTRY
06.2018 - 10.2018
- Prepared clinical operatories and assisted dentist during comprehensive exams, cleanings, restorations, and orthodontic procedures, contributing to patient care and satisfaction.
- Collected and entered detailed patient clinical histories into online database, ensuring data integrity and compliance.
- Streamlined daily block scheduling to enhance patient workflows and minimize delays.
Sales Associate
BATH AND BODY WORKS
06.2017 - 06.2018
- Enhanced customer service in high-energy settings, assisting guests with merchandise location and brand engagement.
- Processed point-of-sale purchases, managed payments, and facilitated returns with meticulous attention to detail.
- Ensured product availability on sales floor by efficiently replenishing displays from stockroom.
Education
Certificate - Dental Assisting
Eastern College of Health Vocations
Little Rock, ARRegistered Dental Assistant -
High School Diploma -
Skills
- CBO Insurance Operations
- Arkansas Market Ortho IRT Resolution
- Team Leadership & Management
- Insurance Eligibility & Verification
- Patient Records & Chart Auditing
- CDT Coding Foundations
- Google Suite (Academic Proficiency)
- Dentrix & Practice Software Navigation
- Multi-Location Coordination
- Problem-Solving & Claim Research
Timeline
Lead Orthodontic Dental Assistant & Management Support
MONARCH DENTAL
07.2019 - Current
Dental Assistant
STUTTGART FAMILY DENTISTRY
06.2018 - 10.2018
Sales Associate
BATH AND BODY WORKS
06.2017 - 06.2018
Certificate - Dental Assisting
Eastern College of Health Vocations