Chivvone Grant
Freemansburg,PA
Summary
I am a highly experienced customer service professional with a wealth of knowledge and dedication to excellent customer relations. As a strong team player, I exude an outgoing, positive demeanor and possess proven skills in building strong client relationships. My focus is on delivering high-quality service with efficiency and professionalism. Additionally, I am articulate and energetic in all aspects of work.
Overview
14
14
years of professional experience
Work History
Client Support Specialist
Arise Virtual Solutions Inc.
04.2010 - 02.2024
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
Airport Operations Agent
JetBlue Airlines
01.2016 - 09.2020
- Answered incoming calls, updated itineraries, issued boarding passes; and calculated and collected appropriate fees.
- Created a positive start to passenger trips by greeting passengers and providing a seamless check-in and ticketing experience.
- Conducted thorough security checks to safeguard airport facilities, employees, and passengers from potential threats.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
Specialty Pharmaceutical Representative
CVS Caremark
11.2011 - 08.2014
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed payments, returns, and exchanges using pharmacy POS system to accurately manage transactions.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
Education
Bachelor of Arts - Organizational Communication
Penn State World College
University Park, PA2017
Skills
- Customer Complaint Resolution
- Strong Work Ethic
- Data Entry
- Empathy and patience
- Inbound Call Management
- Microsoft Office
- Strong interpersonal and written communication skills
Timeline
Airport Operations Agent
JetBlue Airlines
01.2016 - 09.2020
Specialty Pharmaceutical Representative
CVS Caremark
11.2011 - 08.2014
Client Support Specialist
Arise Virtual Solutions Inc.
04.2010 - 02.2024
Bachelor of Arts - Organizational Communication
Penn State World College
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