Ahmirie Green
Indianapolis,IN
Summary
Customer Service and Collection Specialist bringing top-notch skills in oral and written communication, with Remote skills and set up, active listening and analytical problem-solving skills. Enhances customer experience by understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
loanDepot
Remote
11.2021 - 06.2023
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Collections Specialist
Carrington Mortgage Services
Remote
04.2020 - 10.2021
- Worked with customers to create debt repayment plan based on current financial condition
- Negotiated to collect balance in full.
- Used skip tracing and other techniques to locate customers.
Collections Specialist
Sallie Mae Bank
Indianapolis, IN
03.2017 - 12.2019
- Resolved delinquent account in the 60-120-day delinquency stage via outbound and inbound calling, managing 80-100 accounts.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Core 40 Diploma -
Decatur Central High School
Indianapolis, INSkills
- Skip Tracing
- High speed internet
- Goal and performance
- Problem-solving
- Customer Service
- Call center experience
- Excellent written and oral communication
- Telephone Etiquette
- Complaint Handling
- Customer Retention
- Account Management
References
Available upon request.
Timeline
Customer Service Specialist
loanDepot
11.2021 - 06.2023
Collections Specialist
Carrington Mortgage Services
04.2020 - 10.2021
Collections Specialist
Sallie Mae Bank
03.2017 - 12.2019
Core 40 Diploma -
Decatur Central High School