KRISTA DELGADO
Canyon Lake,Ca
Summary
Motivated professional aiming for full-time, long-term position with organization, striving to enhance effectiveness while guaranteeing accuracy and efficiency in task performance
Overview
16
16
years of professional experience
Work History
COLLECTION SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE
MGW & ASSOC. (FORMERLY POWER BAIL BONDS)
05.2019 - 10.2026
- Delivered courteous customer service during collection calls and kept calm, professional behavior.
- Negotiated payoff arrangements for full balance collection.
- Contacted customers about past-due accounts and arranged payment plans.
- Created tailored repayment plans for customers with outstanding balances by identifying causes of delinquent payments and supporting realistic recovery timeframes.
- Advised debtors on payment options and set up installment agreements.
- Used skip tracing and related methods to locate debtors.
- Kept accurate records of customer account payments and payment plans.
- Processed payments and posted amounts to customers' balances.
- Processed debtor payments and updated accounts to reflect new balances.
- Worked in call center environment handling manual and automated outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Located customers with overdue accounts and requested payment in compliance with Fair Debt Collection Practices.
CUSTOMER SERVICE SUPERVISOR
STUDIO 94 PHOTOGRAPHY, ENTERPRISE
01.2017 - 04.2019
- Supported appointment scheduling by handling voicemails, emails, and reminder calls to strengthen customer engagement.
- Assisted with customer service orders and walk-in requests.
- Sent daily reminders to studios to keep communication timely.
- Kept document archives organized and easy to retrieve.
- Handled general clerical duties.
- Answered phone calls and addressed questions and concerns.
- Resolved escalated customer disputes promptly while maintaining positive customer relationships.
- Built positive rapport with customers, managers, and customer service team members to support successful work environment.
- Handled all customer inquiries in line with company standards and regulations.
LAB TECHNICIAN/RESEARCH ASSISTANT
EXCELL RESEARCH
06.2010 - 03.2016
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Monitored testing procedures to ensure compliance with quality control standards.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Processed patient specimens according to priority and documented results.
- Documented specimen collection information to maintain accurate records. by initialing, dating, and noting times of collection.
- Supervised inventory and reordered laboratory supplies before depletion.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Set and oversaw quality assurance guidelines for laboratory work.
- Collaborated with other departments to establish cohesive laboratory operations.
- Contributed to lab meetings by sharing insights and collaborating on projects. and project presentations.
Education
MEDICAL ASSISTANT -
MARIC COLLEGE
VISTA, CA01-2003
Skills
- Detail-oriented Interpersonal skills Client communication Debt recovery strategies Customer engagement Software proficiency
- Team collaboration
- Debt collection
- Payment processing
- Payment processing
- Dispute resolution
- Skip tracing
- Debt recovery
- Customer account management
- Call center systems
- Problem solving
- Conflict resolution
- Customer communication
- Administrative support
- Follow-up skills
- Call center operations
- Effective communication
- Attention to detail
- Empathy and tactfulness
- Payment posting
- Call center background
- Outbound calling
Timeline
COLLECTION SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE
MGW & ASSOC. (FORMERLY POWER BAIL BONDS)
05.2019 - 10.2026
CUSTOMER SERVICE SUPERVISOR
STUDIO 94 PHOTOGRAPHY, ENTERPRISE
01.2017 - 04.2019
LAB TECHNICIAN/RESEARCH ASSISTANT
EXCELL RESEARCH
06.2010 - 03.2016
MEDICAL ASSISTANT -
MARIC COLLEGE