Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Peck

Batavia,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Collection Specialist/Customer Service Representative

Navient
05.2013 - Current
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Collaborated with cross-functional teams to identify areas for process improvement within the collections department.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Achieved performance goals on consistent basis.
  • Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
  • Streamlined the collections process for increased efficiency through regular review and updating of procedures.
  • Responded to customer inquiries and provided detailed account information.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Trained new team members on scripts, company services, and collection strategies.
  • Entered client details and notes into system for interdepartmental access and review.
  • Used skip tracing and other techniques to locate debtors.
  • Enhanced departmental performance with consistent monitoring and coaching of team members.

Sous Chef

Daphne's Restaurant And Lounge
09.2012 - 04.2013
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Developed close relationships with suppliers to source best ingredients.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Participated in food tastings and taste tests.
  • Monitored food production to verify quality and consistency.
  • Assisted with menu development and planning.

Warehouse Worker

UPS
05.2012 - 09.2012
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Performed general housekeeping and cleaning tasks.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Cook

Tully's Good Times
05.2006 - 03.2012
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Education

High School Diploma -

Batavia High School
Batavia, NY

Skills

  • Account Investigation
  • Conflict Resolution
  • Patience and Persistence
  • Payment management
  • General Ledger
  • Debt recovery expertise
  • Attention to Detail
  • Microsoft Office

Timeline

Collection Specialist/Customer Service Representative

Navient
05.2013 - Current

Sous Chef

Daphne's Restaurant And Lounge
09.2012 - 04.2013

Warehouse Worker

UPS
05.2012 - 09.2012

Cook

Tully's Good Times
05.2006 - 03.2012

High School Diploma -

Batavia High School

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Ryan Peck