Ahna Frede
Lake Forest,IL
Summary
Dynamic and adaptable professional with a proven track record in customer service and child supervision, honed at Chief’s Pub and as a Summer Nanny. Excelled in creating nurturing environments and enhancing customer experiences through exceptional communication and team collaboration. Demonstrated analytical thinking and a commitment to safety and satisfaction, driving positive outcomes and relationships.
Overview
4
4
years of professional experience
Work History
Server
Chief’s Pub
Lake Forest , IL
02.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
Summer Nanny
Self Employed Services
Lake County, IL
06.2021 - Current
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Provided safe transportation to and from activities and events.
- Maintained a safe environment for the children by following safety guidelines and procedures.
- Implemented behavior management techniques in order to encourage positive behaviors while discouraging negative ones.
Restaurant Hostess
Chief’s Pub
Lake Forest, IL
08.2021 - 04.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for returning customers.
- I stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed, including refilling beverages and clearing plates from tables.
- Communicated with the kitchen staff regarding customer feedback or complaints.
Education
High School Diploma -
Carmel Catholic High School
Mundelein, IL05.2023
Bachelor of Science - Sociology And Human Behavior
Univerity of Massachusettes - Amherst
Amherst, MA05-2027
Skills
- Personable and Friendly
- Flexible and Adaptable
- Verbal and Written Communication
- Audience Engagement
- Team Collaboration
- Child Supervision
- Customer Service
- Analytical and Critical Thinking
Timeline
Server
Chief’s Pub
02.2023 - Current
Restaurant Hostess
Chief’s Pub
08.2021 - 04.2023
Summer Nanny
Self Employed Services
06.2021 - Current
High School Diploma -
Carmel Catholic High School
Bachelor of Science - Sociology And Human Behavior
Univerity of Massachusettes - Amherst
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