Ahnae Scott
Kernersville,NC
Summary
Results-driven and customer-focused sales professional with a proven track record in managing and nurturing client relationships in the healthcare sector. Skilled in driving client retention, identifying opportunities for account growth, and collaborating with cross-functional teams to deliver exceptional service. Passionate about supporting the mission of delivering high-quality care in post-acute communities through seamless collaboration and proactive account management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive Hospice
Amedisys
10.2024 - Current
- Signed three new contracted partners within the first 30 days after training.
- Develop strategic relationships with key healthcare partners, including hospitals, senior living facilities, and physician offices, generating high-value leads, and securing new business.
- Proactively engage with clients on a daily basis to assess and enhance customer satisfaction.
- Facilitate cross-divisional collaboration to maximize the company’s value in supporting the customer’s business goals.
Sales Account Manager
United Health Group
05.2022 - 10.2024
- Promoted strategic growth by educating corporate and facility leadership to show all aspects of the program and the value added to their facility, patients, and residents, to generate quality referrals.
- Achieved a 23% increase in NC market sales by creating sales strategies to meet individual client needs, demonstrating exceptional customer service, and problem-solving skills.
- Managed relationships across 45+ facilities in NC, achieving an 89% closed-won ratio for ISNP plan enrollments.
- Expanded IESNP market presence across NC, SC, GA, IN, FL, OH, and NYC, enhancing revenue streams.
- Presented financial outcomes and strategic projections to C-suite stakeholders during Monthly Business Reviews, aligning initiatives with client objectives.
Memory Care Coordinator
Kisco Senior Living
06.2020 - 05.2022
- Spearheaded operational initiatives to reduce turnover rates by 55% and overtime rates by 75%, ensuring compliance, and cost-efficiency.
- Directed cross-functional teams and external vendors, maintaining seamless operations across a multi-faceted care environment.
- Cultivated strong relationships with third-party service providers to enhance community offerings.
- Led to a deficiency-free building from 2020 to 2022 by championing a culture of excellence and compliance.
- Directly recruiting, hiring/firing, staffing, training, and coaching a team consisting of 30+ members, fostering a collaborative and high-performance environment.
Sales Executive- Team Leader
Advanced Home Care/Adapt Health
08.2019 - 06.2020
- Trained new customer service agents to enhance onboarding efficiency, demonstrating a commitment to team development, and operational excellence.
- Surpassed revenue targets, generating over $400,000 month-over-month in CPAP supply sales through advanced lead tracking and targeted outreach strategies.
- Resolved 50+ daily customer inquiries, leading to an increase in retention.
Assisted Living Supervisor
Sunrise Senior Living Community
09.2017 - 08.2019
- Led a dynamic team of 40+ members, fostering a culture of excellence and continuous improvement, which significantly enhanced team performance and operational efficiency.
- Investigated employee relations, attendance, performance, and progress plans for employees with performance issues for continuous improvement.
- Navigated complex and sensitive family/resident situations, delivering compassionate solutions, and maintaining high satisfaction levels, resulting in an increase in positive feedback.
Education
B.S. - Exercise Science
High Point University
05-2017
Skills
- Sales and Account Management
- B2B/B2C Marketing
- Leadership and Collaboration
- Customer Acquisition
- Relationship Building
- C-Level Engagement
- Revenue optimization
- Startup Experience
- CRM Software
Certification
Insurance Producer License, NC, 2024
Personal Information
- Willing To Relocate: True
Accomplishments
- Presidents Award , United Health Group
Timeline
Account Executive Hospice
Amedisys
10.2024 - Current
Sales Account Manager
United Health Group
05.2022 - 10.2024
Memory Care Coordinator
Kisco Senior Living
06.2020 - 05.2022
Sales Executive- Team Leader
Advanced Home Care/Adapt Health
08.2019 - 06.2020
Assisted Living Supervisor
Sunrise Senior Living Community
09.2017 - 08.2019
B.S. - Exercise Science
High Point University
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