Ah'Netra Williams
Grand Rapids
Summary
A motivated and ambitious Jenior College student attending Ferris state University seeking a bachelors degree in Criminal Justice. Anticipate on continuing my career as a community corrections Agent. Dedicated and compassionate individual who is best at what I do.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Housing Specialist & Administrative Assitant
Grand Rapids Housing Commission
Grand Rapids
01.2022 - 05.2025
- Landlord liaison and Administrative assistance.
- Responsible for working with HCV clients who has section 8 vouchers, helping find suitable housing to avoid homelessness.
- Assist with intakes to access housing needs for clients.
- Addressing housing barriers and setting goals for clients.
- Creating and updating housing lists for families.
- Connecting clients with resources to pay deposits and etc.
- Maintaining and develop relationships with landlords and clients.
- Training and certifications on HQS inspections.
- Created and implemented process for landlords interested in Pre-Inspections.
- Conducted client assessments to determine housing needs and eligibility.
- Assisted in developing and implementing housing programs for diverse populations.
- Provided guidance on tenant rights and responsibilities to residents.
- Collaborated with local organizations to enhance community support services.
- Educated clients about available housing options and application processes.
- Coordinated workshops to promote housing stability and financial literacy skills.
- Conducted assessments to determine eligibility for rental assistance programs.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Maintained accurate records, files, and reports of program activities.
- Researched and analyzed data related to housing needs and trends.
- Found affordable housing options for individuals and families.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
- Provided technical advice on affordable housing issues.
- Verified assets and income for applicants.
- Performed statistical collection to track tenant communication and applicant data.
- Served as a liaison between governmental agencies and other stakeholders involved in providing safe and affordable housing solutions.
- Coordinated with local organizations to ensure timely delivery of services.
Administrative Receptionist
Grand Rapids Community College
Grand Rapids
01.2020 - 01.2022
- Worked in Purchasing Department as a receptionist.
- Responsible for all Departments Audits, navigating students and guest around campus, answering phone calls, emails, and walk-ins.
- Sending out emails to HR department.
- Greeted visitors and directed them to appropriate departments and personnel.
- Managed incoming calls and routed them to relevant staff members efficiently.
- Scheduled appointments for faculty and administrative staff using online calendars.
- Assisted with student inquiries, providing information about college services and programs.
- Coordinated office supplies inventory, ensuring timely restocking for daily operations.
- Greeted and welcomed clients in a professional manner.
- Provided administrative support to staff members.
- Created documents, spreadsheets, presentations, reports, and other materials as needed.
- Compiled statistical reports utilizing computer software programs such as Excel or Access.
- Coordinated travel arrangements including airline tickets, car rentals, hotels reservations.
- Scheduled appointments and maintained calendars for staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating requirements; placing and expediting orders for supplies; verifying receipt of supplies.
- Provided administrative support to managers in various departments including document preparation, filing, photocopying and faxing.
- Prepared agendas for meetings with appropriate supporting documentation such as minutes of previous meetings or action items lists.
- Managed a multi-line telephone system and distributed incoming mail.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Supervisor in Training
Corperate Cleaning Group co
Grand Rapids
01.2019 - 01.2020
- Supervised daily cleaning operations to ensure high standards of cleanliness.
- Trained new staff on safety protocols and cleaning techniques.
- Assisted in scheduling staff shifts to meet operational needs.
- Conducted quality inspections of cleaning work performed by team members.
- Communicated with clients to address service requests and feedback.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Reported accidents, injuries and damages to supervisor.
- Ordered material supplies, verified delivery accuracy and transported items to designated locations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Commissary Officer
Kent County Correctional Facility
Grand Rapids
08.2018 - 08.2019
- Internship position held, worked in the Kent County Jail delivering commissary to inmates incarcerated.
- Passed out hygiene, Icare and ordered food bags From Keefee Commisary that offenders ordered.
- Assorted Crat shipments that came in every morning for commissary.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Conducted performance evaluations and provided constructive feedback.
- Ensured the security and confidentiality of sensitive information.
Bus Driver
Dean Transportation
Kentwood
06.2017 - 08.2018
- Drove for Kent ISD District of Rockford and Kentwood MI.
- Transported Elementary and high school students to school and after school Programs.
- Operated school buses safely within designated routes and schedules.
- Conducted pre-trip and post-trip vehicle inspections to ensure safety compliance.
- Assisted students in boarding and disembarking from the bus, ensuring safety.
- Communicated effectively with parents and school officials regarding transportation issues.
- Adhered to traffic laws and regulations while driving in various weather conditions.
- Reported mechanical issues promptly to maintenance for timely repairs.
- Participated in ongoing training programs to enhance driving skills and safety protocols.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Verified that all passengers were seated before operating the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
Front Desk Night Supervisor
Knights Inn Hotel
Grand Rapids
05.2016 - 05.2017
- Supervise housekeepers responsible for managing front desk, checking customers in and out the hotel.
- Answering calls, handling money, using MX software, tracking housekeeping time cards, Using Quickbook software.
- Supervised front desk operations and staff to ensure smooth customer service.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Welcomed large volume of guests and improved overall customer service.
- Completed financial audits on scheduled basis.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Tracked inventory of supplies needed for the front desk area.
Customer Service Representative
Victory Phones
Grand Rapids
05.2015 - 04.2016
- Handled high call volumes while ensuring quality service standards were met consistently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
Industrial Engineering Supervisor
ABC Under Car
Kentwood
05.2013 - 05.2015
- Supervised daily operations in manufacturing processes and assembly lines.
- Ensured that all personnel are trained in safe operating procedures as well as applicable industry regulations.
- Coordinated with other departments to support project delivery timelines and objectives.
- Adjusted production schedules, equipment and workflow to address changing demands.
- Devised new equipment to meet worker and company requirements.
Education
Bachelor In Science - Criminal Justice
Ferris State University
Big Rapids, MI 01.2026 - 03.2026
Associates In Art And Science - Corrections
Grand Rapids Community College
Grand Rapids, MI 04.2017 - 06.2020
Diploma -
Mansfield Senior High
Mansfield, Ohio 08.2005 - 06.2009
Skills
- Communication skills
- Financial management
- Data Entry and analysis
- Team Collaboration
- Payment Processing
- Reporting documents
- Housing assessment
- Microsoft Excel
- Client relationships
- Case management
- Eviction prevention
- Tenant rights
- Referrals and networking
- Active listening
Certification
- Sheriffs Corrections Academy Certificate, Grand Rapids Community College, 06/01/23
- Budgeting - Certificate, Mercantile Bank, 02/01/24
- Fair Housing Training, MSHDA, Fair Housing Center Of West Michigan, 01/01/24
- Certificate Of Achievement, Local Correctional Officer, Grand Rapids Community College, 11/01/20
- Certificate Of Completion, CDL Class B passenger Endorsements, 11/01/21
- CPR Certified, American Red Cross, 07/01/20
Timeline
Bachelor In Science - Criminal Justice
Ferris State University
01.2026 - 03.2026
Housing Specialist & Administrative Assitant
Grand Rapids Housing Commission
01.2022 - 05.2025
Administrative Receptionist
Grand Rapids Community College
01.2020 - 01.2022
Supervisor in Training
Corperate Cleaning Group co
01.2019 - 01.2020
Commissary Officer
Kent County Correctional Facility
08.2018 - 08.2019
Bus Driver
Dean Transportation
06.2017 - 08.2018
Associates In Art And Science - Corrections
Grand Rapids Community College
04.2017 - 06.2020
Front Desk Night Supervisor
Knights Inn Hotel
05.2016 - 05.2017
Customer Service Representative
Victory Phones
05.2015 - 04.2016
Industrial Engineering Supervisor
ABC Under Car
05.2013 - 05.2015
Diploma -
Mansfield Senior High
08.2005 - 06.2009