AHNIYA JEAN-SIMON
Fort Lauderdale
Summary
Accumulating over five years of experience within the field of customer service, a significant wealth of expertise and knowledge is brought to every assigned responsibility. Dedication to tasks is complete, and a reputation is earned as a versatile and dependable individual always prepared to tackle new challenges. A strong work ethic is consistently maintained, with high levels of professionalism demonstrated without fail. Adaptability to a variety of individuals and contemporary work environments is a notable attribute.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Specialist
Teleperformance
03.2019 - 10.2023
- Safeguarding the security of client's accounts through a series of proactive measures
- These include promptly suspending or blocking cards when any suspicion of fraudulent activity arises.
- Diligently conduct a thorough examination of transactions to validate the legitimacy of the card activity.
- In the event of confirmed irregularities, proceed to file fraud claims and address billing disputes on behalf of the clients.
- Coordinate the reissuing of new cards, ensuring that clients can continue their financial transactions with the utmost confidence and security.
- Facilitated approximately 50 daily customer interactions through phone calls.
Sales Associate
Ralph Lauren
08.2018 - 03.2019
- Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
- Work as part of a team of demonstrators to accommodate large crowds.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Store, pack, and maintain records of props and display items.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Sales Associate
Primark
11.2017 - 08.2018
- Sell materials, equipment, and other items from stock in retail settings
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items.
Education
Associate's degree - Business Administration
Florida International University
Miami, FLHigh school diploma -
Dillard High School
Fort Lauderdale, FL06.2021
Skills
- Guest Services
- Typing
- Customer Support
- Cash Handling
- MS Office Administration
- Caregiving
- Attention to Detail
- MS Powerpoint
Timeline
Fraud Prevention Specialist
Teleperformance
03.2019 - 10.2023
Sales Associate
Ralph Lauren
08.2018 - 03.2019
Sales Associate
Primark
11.2017 - 08.2018
Associate's degree - Business Administration
Florida International University
High school diploma -
Dillard High School