Margie Medrano
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Fraud Prevention Specialist
Citi
San Antonio, TX
01.2024 - Current
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Developed various fraud prevention strategies, including creating new internal policies and procedures.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
PSR
Mission Trails Baptist Hospital
San Antonio, TX
10.2021 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
PSR/Referral Coordinator
Women's Health TX
San Antonio, USA
05.2018 - 10.2021
- Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient's appointments, and maintaining an orderly flow of patients/customers through the reception and lobby area
- Manage aspects of medical billing including coding, charge entry, transmission, correction and resubmission as required, posting of payments including patient/mail and ERA
- Greets and check-in patients for appointments or services
- Confirms patient information and enters changes into computer system
- Schedule and confirm all appointments, reschedule appointments when Physician and/or patient schedule changes if applicable
- Collect all appropriate fees, co-pays, and outstanding charges
- Enter reminder for next appointment as needed
- Maintain supplies and equipment for daily job duties
- Monitor confirmation reports to cancel appointments and respond to comments
Job Coach
Mission Road Ministries
San Antonio, USA
04.2013 - 05.2018
- Assessed, coached, and served participants with intellectual disabilities to become successful employees
- Full assessment and case planning, individual meetings to set goals and provide accountability and support, life skills instruction, job counseling, ongoing communication with community partners, maintaining case files, generating reports
- Worked with the team to ensure case management services are successfully provided to all participants, and working with participants placed with Corporate Partners to ensure success
Education
Diploma -
South San Antonio High School
San Antonio, TX01.2006
Skills
- Medical Office Management
- Patient Financial Services
- Insurance Verification
- Prior Authorization
- Medical Billing
- Collections
- Billing Representative
- A/R Correspondence
- Administrative Support
- Client Relations
- Problem-solving capabilities
- Fraud detection techniques
- Transaction monitoring
- Identity Verification
- Problem-solving aptitude
- Telephone and email etiquette
Timeline
Fraud Prevention Specialist
Citi
01.2024 - Current
PSR
Mission Trails Baptist Hospital
10.2021 - 12.2023
PSR/Referral Coordinator
Women's Health TX
05.2018 - 10.2021
Job Coach
Mission Road Ministries
04.2013 - 05.2018
Diploma -
South San Antonio High School