Jenny Bower
Austin
Summary
Experience with patient support, medical, pharmacy benefits. Specialty medications, grievance and appeals. Working in a provider's office using Epic EMR systems.
Overview
27
27
years of professional experience
Work History
Fraud Prevention Specialist
Regions Bank
Killeen, TX
06.2024 - Current
- Resolved electronic banking inquiries and troubleshooting issues to improve customer satisfaction.
- Facilitated implementation of online banking tools and systems, enhancing user experience.
- Assisted customers with electronic banking inquiries and troubleshooting issues.
- Partnered with team members to enhance service delivery and streamline operational processes.
Appeals Specialist
Global Health Care Services
Killeen, TX
06.2023 - 06.2024
- Processed appeals and grievances in compliance with regulatory requirements.
- Coordinated cross-departmental communication to resolve issues promptly.
- Developed training materials for staff on grievance resolution protocols to enhance compliance.
- Maintained comprehensive records of grievances and outcomes to support accountability.
Mortgage Consultant Assistant
LoanCare
Athens, TX
06.2019 - 06.2024
- Analyzed mortgage applications for compliance with regulations and internal policies, reducing risk of errors.
- Guided clients in understanding loan options, delivering customized solutions to meet individual financial goals.
- Verified financial documents for accuracy, facilitating timely processing of mortgage requests and enhancing client satisfaction.
- Collaborated with cross-functional teams to streamline loan approval processes and enhance customer experience.
Authorization Coordinator
Humana - Work at Home
Tempe, AZ
10.2007 - 04.2019
- Coordinated prior authorization requests, ensuring timely and accurate processing to support patient care.
- Collaborated with healthcare providers to resolve authorization issues efficiently.
- Collaborated with healthcare providers to resolve authorization issues, enhancing service delivery.
- Streamlined workflows by implementing best practices in authorization processes, improving overall efficiency.
Office Assistant/Receptionist
Dr Rosenberg, gastrointestinal
Largo, FL
01.2000 - 10.2007
- Scheduled appointments, answered multi-line phone, and requested authorization for MRI and X-ray procedures to facilitate patient care.
- Requested medical records from healthcare providers. Patient coordination with physicians. Working in Epic systems.
- Managed appointment scheduling for patients, ensuring efficient workflow and minimal wait times.
- Coordinated patient intake processes to enhance data accuracy and streamline documentation.
- Assisted in maintaining office supplies inventory, optimizing ordering procedures for cost efficiency.
Education
General studies - Office career focused
Hobbs High school
Hobbs, NM06-1988
Skills
- Customer service, Time management, Communication skills, Documentation review, English, Microsoft word, Microsoft excel
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Medical terminology
Timeline
Fraud Prevention Specialist
Regions Bank
06.2024 - Current
Appeals Specialist
Global Health Care Services
06.2023 - 06.2024
Mortgage Consultant Assistant
LoanCare
06.2019 - 06.2024
Authorization Coordinator
Humana - Work at Home
10.2007 - 04.2019
Office Assistant/Receptionist
Dr Rosenberg, gastrointestinal
01.2000 - 10.2007
General studies - Office career focused
Hobbs High school