Sandra Hecht

• Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
• Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
• Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
• Led integration of biometric verification tools, bolstering system security and user authentication.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• 
  
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Provided feedback on agents performance to help ensure they are complying with policies and procedures

Provided cust care to clients for mobile phone company. Resolved cust issues, help change plans to fit the needs if the cust. Helped with billing issues. Adding lines and processed upgrades for cust. Also after a year helped to train agents and provide floor support to agents in the floor.Towards end of employment with concentrix I was trained for Medicare and did Medicare for 6 months. Helping cust understand their Medicare plans. Helping set up appointments with Dr's. Made appts for transportation for patient's getting to Dr appt. Helped cust when it was enrollment to get them to correct dept to get them enrolled.

Provided cust care to clients for mobile phone company. Resolved cust issues, help change plans to fit the needs if the cust. Helped with billing issues. Adding lines and processed upgrades for cust. Also after a year helped to train agents and provide floor support to agents in the floor.