GENARO GAROFALO
Colorado Springs,CO
Summary
Detail-oriented Fraud Specialist with extensive experience in verifying transaction histories, monitoring consumer transactions, and identifying fraud trends. Recognized with multiple Top Performance Awards, including one in September 2023, for exemplary contributions to training and fraud detection initiatives.
Overview
7
7
years of post-secondary education
9
9
years of professional experience
Work History
Fraud Prevention Specialist
J.P. Morgan Chase
San Antonio, Texas
12.2023 - 06.2026
- Identified potential fraudulent applications and assessed transaction patterns to detect first-party fraud.
- Monitored transactions for suspicious activity using advanced fraud detection tools.
- Analyzed customer accounts to identify potential fraudulent behaviors and trends.
- Analyzed fraud alerts and monitored accounts to reduce potential fraud losses.
Debit Card Fraud Prevention Specialist III
J.P. Morgan Chase
San Antonio, Texas
09.2017 - 12.2023
- Analyzed transactions for potential fraudulent activity using advanced detection tools.
- Filed customer complaints, de-escalated unresolved issues, and provided alternatives for resolution.
- Answered inbound calls from customers reporting lost or stolen debit cards or potential fraudulent activity, validated unrecognized transactions, filed claims, and completed fraud reports to ensure customer security.
- As a senior specialist, in charge of filing customers complaints, de-escalating unresolved issues and providing every possible alternative for a resolution.
Education
Bachelor of Digital Graphic Design -
Atlantic University College
Guaynabo, PR 08.2006 - 09.2010
High School Diploma -
Escuela Florencia Garcia
Las Piedras, PR 01.2001 - 01.2004
Skills
- Fraud Prevention
- Fraud detection techniques
- Identity Theft knowledge
- Analytical Thinking
- Call management
- Quality Customer Service
- De-escalation techniques
- Multilingual Communication
- Fraud detection tools
Timeline
Fraud Prevention Specialist
J.P. Morgan Chase
12.2023 - 06.2026
Debit Card Fraud Prevention Specialist III
J.P. Morgan Chase
09.2017 - 12.2023
Bachelor of Digital Graphic Design -
Atlantic University College
08.2006 - 09.2010
High School Diploma -
Escuela Florencia Garcia
01.2001 - 01.2004