Ahniyha Beam
Lincolnton,NC
Summary
Passionate Business Administration graduate who is proficient in marketing and customer service. Skilled multitasker with superior work ethic, problem-solving and organizational skills. Reliable team player who is dedicated to creating efficiency within the work place.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Transportation Insight
Hickory, NC
01.2023 - Current
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Created schedules for shipments, coordinating with various stakeholders such as suppliers, carriers, and warehouse personnel to ensure smooth operations
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Assisted in the development of transportation plans and strategies for shipments.
- Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
- Developed relationships with logistics providers to optimize shipping processes.
- Communicated regularly with suppliers concerning order status updates and changes in product availability and delivery dates.
Owner/Operator
Niyha’s Sweet Tweets
Lincolnton, NC
06.2020 - Current
- Provided elite, to current and potential customers to retain customer satisfaction
- Developed new products based on market trends and customer preference
- Responded in a timely manner to emails and reviews
- Managed and filled customer orders
- Kept track of inventory via excel
Marketing Coordinator Intern
Fortheblackkid
06.2022 - 05.2023
- Created engaging content for multiple social media platforms such as Instagram and Facebook
- Identified potential opportunities for collaborations between the company and other organizations.
- Updated website content regularly to ensure accuracy of information presented.
- Researched industry trends and competitive analysis to identify opportunities for improvement.
- Participated in weekly meetings with senior management team to discuss strategies and progress towards goals.
- Monitored customer comments on various social media channels and responded in a timely manner.
Marketing Coordinator Intern
Balloon Elegance
Lincolnton, North Carolina
01.2022 - 03.2022
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Designed effective advertising materials such as flyers, brochures, catalogs and posters.
- Delivered administrative support services to improve marketing efforts.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Recommended changes in processes or procedures based on feedback from customers.
Cashier
Keever Pharmacy
Lincolnton, NC
01.2017 - 02.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Lincolnton High School
05.2018
Bachelor of Science - Marketing
University of North Carolina Charlotte
Skills
- Account Management
- Data Entry and Documentation
- Planning and Coordination
- Customer Service
- Content Marketing
- Logistics Management
Timeline
Operations Specialist
Transportation Insight
01.2023 - Current
Marketing Coordinator Intern
Fortheblackkid
06.2022 - 05.2023
Marketing Coordinator Intern
Balloon Elegance
01.2022 - 03.2022
Owner/Operator
Niyha’s Sweet Tweets
06.2020 - Current
Cashier
Keever Pharmacy
01.2017 - 02.2018
High School Diploma -
Lincolnton High School
Bachelor of Science - Marketing
University of North Carolina Charlotte
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