Ashley Hoffman
North Tonawanda,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Branch Manager
Niagara's Choice Federal Credit Union
02.2020 - Current
- Led team of banking professionals, providing regular coaching and development for career growth.
- Maintained friendly and professional customer interactions.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Conducts surprise audits of teller drawers. Assists with audits of ATM, Vault Cash and Cash Dispensers. Investigate teller overage and shortages
- Enhanced employee engagement by organizing team-building activities, and open communication channels within branch.
- Oversee operations of teller area. Assign work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to tellers and member service reps and members, etc.
- Assists Member Support Representative in opening new accounts, certificates of deposit, IRA’s and cross sell products and services to meet financial needs of our members..
Senior Foreclosure Analyst
KeyBank National Association
08.2014 - 02.2020
- Managed team of specialists to expedite processing of foreclosures, resulting in reduced backlog and improved customer satisfaction.
- Reviewed foreclosure reports for out-of-standard or approaching timelines and addressed inconsistencies.
- Collaborated with legal counsel to ensure proper handling of complex or contested foreclosures, protecting both company interests and borrower rights.
- Negotiated successful loss mitigation resolutions with borrowers, leading to fewer foreclosures and minimized losses for the company.
- Coordinated with internal teams such as collections, loan servicing, underwriting, and investor relations to effectively manage delinquent loans throughout entire default cycle.
Transaction Auditor
Citibank
09.2012 - 08.2014
- Performed observations and evaluated supporting documents to supplement audit findings.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Trained and supervised junior financial examiners, explaining procedures and protocols.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Assisted in development of policies, procedures, and guidelines for transaction monitoring activities.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
Education
Business Administration And Management
SUNY Buffalo State
Buffalo, NY08.2014
Skills
- Customer Service
- Attention to Detail
- Coaching and Mentoring
- Team Supervision
- Staff Management
- Decision-Making
- Cash Handling
- Interviewing and Hiring
- Account Review
- Loans
Timeline
Branch Manager
Niagara's Choice Federal Credit Union
02.2020 - Current
Senior Foreclosure Analyst
KeyBank National Association
08.2014 - 02.2020
Transaction Auditor
Citibank
09.2012 - 08.2014
Business Administration And Management
SUNY Buffalo State
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