Ahsaki Weatherspoon
Jacksonville,AR
Summary
Dynamic Store Lead Manager at Walmart with 10yrs of expertise in retail inventory management and a proven track record in enhancing customer satisfaction. Skilled in operations management and leadership development, I successfully reduced staff turnover and optimized sales through strategic marketing initiatives and exceptional team mentoring. Committed to fostering a positive work environment and driving results.
Overview
16
16
years of professional experience
Work History
Store Lead Manager
Walmart
Little Rock, AR
05.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved customer satisfaction through teaching, training, and analyzing data to maximize results.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through teaching, training, and analyzing data to maximize results.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Crew Member
Taco Bell
Little Rock, AR
01.2010 - 01.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
Associate Of Applied Science - Criminal Justice
University of Phoenix
Tempe, AZ06.2013
Skills
- Retail inventory management
- Customer service
- Merchandise planning
- Sales analysis
- Leadership development
- Operations management
- Loss prevention procedures
- Recruiting and hiring
Timeline
Store Lead Manager
Walmart
05.2015 - Current
Crew Member
Taco Bell
01.2010 - 01.2010
Associate Of Applied Science - Criminal Justice
University of Phoenix