AHSHANIQUE DAVIS
Humble,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
CVS Healthcare
Remote
01.2021 - Current
- Handle a high volume of inbound calls from patients and caregivers. Provide information about medical services, appointment scheduling, and follow-ups.
- Schedule, reschedule, or cancel patient appointments for various medical services. Verify patient insurance eligibility and coverage before appointments.
- Provide details about co-pays, deductibles, and out-of-pocket expenses. Address patient billing inquiries, including explanations of charges and payment plans
- Provide basic guidance on medical processes, such as preparation for procedures or follow-up care. Process referrals to specialists or external facilities as requested by physicians.
Health Program Scheduler
Elegance Health
Remote
01.2018 - 01.2021
- Appointment Management: Schedule, reschedule, and cancel patient appointments, consultations, and procedures in EMR systems.
- Patient Communication: Greet patients, answer incoming calls, and provide reminders for upcoming appointments.
- Administrative Support: Verify insurance benefits, collect patient demographic information, and process billing/payments.
- Staff Coordination: Create, maintain, and adjust staff schedules, including handling sick leave, vacations, and managing nurse/doctor ratios.
- Database Management: Accurately update patient records, ensuring compliance with HIPAA and confidentiality standards.
- Logistical Support: Coordinate with external labs, specialists, and caregivers, particularly in home health scenarios.
Direct Support
Better Life
Houston, TX
01.2014 - 01.2019
- Behavioral Support & Care: Implement individualized care plans and behavior support strategies, provide emotional support, and de-escalate crisis situations.
- Activities of Daily Living (ADLs): Assist with hygiene, bathing, dressing, grooming, and toileting.
- Health & Safety: Administer medications, monitor health conditions, and maintain a clean, secure environment.
- Skill Development: Teach independent living skills, including cooking, cleaning, laundry, and budgeting.
- Community Integration: Transport and accompany residents to appointments, shopping, and social/recreational activities.
- Documentation: Maintain accurate records of resident behavior, progress, and incidents.
Education
High School Diploma -
Contemporary Learning Center
Skills
Customer service
HIPAA compliance
Insurance verification
Data Entry
Appointment scheduling
Patient intake
Email Support
Chat Support
Inbound/Outbound Calling
Eligibility determination
Medical insurance
Medicaid
Call center experience
Empathy and patience
Patient eligibility verification
Insurance billing
Remote Operations
Medicare expertise
Claims processing
EOB analysis
Insurance claims
ICD codes
Timeline
Patient Service Representative
CVS Healthcare
01.2021 - Current
Health Program Scheduler
Elegance Health
01.2018 - 01.2021
Direct Support
Better Life
01.2014 - 01.2019
High School Diploma -
Contemporary Learning Center